Technical support analyst

Job Description

The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.

Job Responsibilities:

Provide technical support to end-users via phone, email, and in-person.

Diagnose and resolve hardware, software, and network issues.

Install, configure, and maintain computer systems, printers, and other peripherals.

Assist with the setup and deployment of new starters and equipment.

Maintain accurate records of issues and resolutions in the help desk ticketing system.

Collaborate with other IT team members to resolve complex issues.

Educate users on basic IT practices and troubleshooting techniques.

Ensure compliance with company IT policies and procedures.

Travel to other offices within the organization to provide onsite support as needed.

Coordinate with local IT teams to ensure consistent support across all locations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Bachelor's degree in computer science or a related field with 5 years of related experience.

Licenses & Certifications: CompTIA A+ Certification is preferred.

Strong knowledge of Windows and Microsoft Suite.

Familiarity with remote desktop applications and support desk software.

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail. Insurance Industry Experience