Customer service for an Allstate insurance office

Job Description

Job Description

At Mihaila Insurance Services Inc, we are excited to welcome a highly motivated individual to join our dedicated team in the heart of Chicago, Illinois. Our Allstate insurance office is renowned for providing exceptional customer support and fostering lasting relationships with our clients. If you have a passion for helping others and thrive in an energetic environment, this is the perfect opportunity for you. As a Customer Service Representative, you will be the face of our agency, addressing queries and resolving issues efficiently to ensure every client interaction is positive and meaningful. Emphasizing an inviting atmosphere, we encourage collaboration and creativity to deliver top-notch service to our valued clients. If you are ready to embark on a rewarding career journey with a supportive team that values your contributions, we invite you to join Mihaila Insurance Services Inc, where your efforts are recognized and celebrated.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Customer Assistance: Provide prompt and courteous service to clients seeking information about insurance policies and coverage.

Problem Resolution: Address customer inquiries and resolve any issues or concerns efficiently, ensuring client satisfaction.

Policy Updates: Assist clients with updating existing policies and processing changes or renewals as needed.

Documentation: Maintain accurate and up-to-date records of client interactions, changes, and follow-ups in the database.

Communication: Effectively communicate with clients by phone, email, or in person to provide excellent service and support.

Collaboration: Work closely with team members and other departments to provide comprehensive customer service and achieve organizational goals.

Experience: At least 1 year of experience in customer service, preferably in an insurance setting.

Licensing: An active insurance license, or willingness to obtain one within a year of employment.

Communication: Excellent verbal and written communication skills, with an emphasis on clarity and friendliness.

Problem-Solving: Strong analytical skills and the ability to handle customer inquiries effectively.

Customer-Focused: A proven track record of providing exceptional customer service and maintaining customer satisfaction.

Organizational Skills: Ability to manage multiple tasks efficiently, with a keen attention to detail.

Technical Skills: Proficiency with basic computer software and the ability to quickly learn and use new systems.

Team-Oriented: Ability to work collaboratively within a team-focused environment.

Flexibility: Willingness to adapt to changing situations and the needs of the office.