Receptionist and Data Specialist

Sutton’s, a family-owned and operated home improvement firm located in Springfield, IL, is seeking a Receptionist/Data Entry to join our team. Established in the office we’ve occupied since the early 1970’s on Springfield’s North side, several Sutton family members continue to work in the business daily. We offer a small, family-oriented environment where individual performers have the opportunity to grow outside of corporate America.

We are seeking a highly motivated, organized, and professional Receptionist / Lead Intake Specialist to join our front office team. This role is pivotal in creating a positive and welcoming first impression for our clients, managing incoming calls, and efficiently handling lead intake processes, and entering contracts. The ideal candidate will be adept at managing high-stress situations, demonstrate exceptional emotional intelligence, and possess an unwavering ability to concentrate amidst busy periods.

Essential Duties and Responsibilities
- Greet visitors warmly and professionally and ensure they are welcomed in a courteous and professional manner, setting a positive tone for their experience with Sutton's.
- Act as the first point of contact, answering incoming phone calls promptly, managing a multi-line phone system, handling inquiries, and directing calls to the appropriate party.
- Respond to emails in a timely and professional manner, ensuring clear and effective communication with clients and team members.
- Utilize software proficiency, including MS Office and Google Business products, for document creation, management, and organization.
- Employ a CRM system for accurate lead intake, data entry, and follow-up actions to support effective lead management.
- Assist with data entry, filing, and other administrative tasks as needed, with accuracy and attention to detail.
- Handle copying, scanning, and filing of documents, maintaining organized and accessible records.
- Coordinate and schedule sales appointments, aligning with team availability and customer preferences.
- Demonstrate professionalism, a positive attitude, and outstanding communication skills, reflecting Sutton's commitment to superior customer service.
- Manage high-stress situations with emotional intelligence, effectively prioritizing and completing tasks.
- Collaborate cross-functionally with all team members to ensure cohesive operations and support overall business objectives.

Skills and Qualifications:

- Team player with excellent communication and interpersonal skills
- Strong time management and organizational abilities
- Proficiency in computer applications, particularly Google Drive
- Positive attitude and friendly demeanor
- Uphold company values and maintain professionalism in all interactions
- Proactive and reliable, able to work effectively under pressure
- Goal-oriented mindset with the ability to meet deadlines and targets

Benefits include:

Vacation Time

401K plan

Health savings plan

Please note: This job description is not intended to be all inclusive. Employee may perform other related duties as instructed to meet the ongoing needs of Sutton’s Inc.

To be considered for this position, applicants must meet the following requirements:

1. Educational Qualification: Possession of a high school diploma or an equivalent certification.

2. Valid Driver's License & Transportation: Must hold a valid driver's license and have reliable transportation. This is essential for punctuality and reliability.

3. Work Schedule: The ability to work from 7:00 AM to 4:00 PM, Monday through Friday. This position is not eligible for remote work; therefore, candidates must be prepared to work on-site during these designated hours.

4. Background Check: A clean background check is required. Employment is contingent upon the completion and satisfactory results of a background investigation.

5. Verifiable References: Must be able to provide references upon request. References should be from individuals who can verify the applicant's work ethic, professional conduct, and job performance.