Senor Manager, NA CSC Training

Work Location Type: Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit  . 

Compensation

The anticipated base pay compensation range for this position is $111,500.00 to $185,800.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Senior Manager is responsible for all aspects of training and development. This includes support and delivery of training programs for new hires and team members as they evolve throughout their careers spanning multiple countries.

You Will

• Oversee the development, design, facilitation and management learning curriculum for different functional groups within the organization.
• Assess, develop, design and launch functional learning initiatives.
• Monitor and analyze ongoing operational trends in order to improve training, quality and effectiveness of the overall customer experience.
• Manage the use of multiple approaches in the delivery of content to team members (ex: traditional classroom, virtual classroom, technology-based learning, blended learning, reinforcement sessions, coach-the-coach, etc.).
• Review and understand metrics that measure the effectiveness and derived business results of learning solutions to determine need for changes, additions, and /or deletions of programs.
• Create synergy between design, operations and facilitation teams.
• Identify and monitor learning needs through continuous review of current learning processes, analysis, partnering discussions, and cross-functional work with other critical resources.
• Identify stakeholder objectives; set expectations, timelines, and deliverables.

You Have

• Bachelor's Degree in business, education, adult education, social sciences, organizational development or related fields
• 7+ years of experience developing and delivering trainings.
• Experience with developing content for adult learning and employee development.
• Experience collaborating cross-functionally and presenting to and influencing senior leaders.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.