Online Key Account Representative

Chervon is one of the world’s largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

Summary Of Responsibilities

The Online Account Representative is responsible for leading strategic growth initiatives, digital execution, and overall business performance for online retail accounts—primarily focused on Ace Hardware.com. This role will drive sustainable, profitable growth through data-driven decision-making, cross-functional collaboration, and strategic account leadership.

The ideal candidate possesses a strong sense of ownership, urgency, and business acumen, with proven experience navigating complex digital ecosystems and influencing cross-functional teams. They will serve as the primary liaison between internal stakeholders and the customer, ensuring alignment across product development, marketing, supply chain, and operations to deliver a best-in-class online experience.

Key Job Responsibilities

Strategic Leadership & Account Growth

• Develop and execute comprehensive account strategies that drive revenue, margin expansion, and long-term online channel growth.
• Partner with customer leadership to identify growth opportunities and shape joint business plans.
• Serve as a digital thought leader—driving best practices in online merchandising, content strategy, and digital shelf optimization.

Sales, Analytics & Insights

• Analyze POS, digital traffic, conversion, and promotional performance to identify trends and actionable insights.
• Leverage data analytics tools to evaluate performance, refine tactics, and inform future strategies.
• Create and deliver regular sales, and KPI performance reports with strategic commentary and recommendations.

Cross-Functional Collaboration

• Partner with global business, brand, and eCommerce marketing teams to develop and execute promotional and product strategies that align with both customer and company goals.
• Collaborate with product development and supply chain teams to ensure new product launches, pricing, and availability meet online customer requirements.
• Work closely with brand management and product management teams to support a robust digital product roadmap and channel strategy.

Customer Relationship Management

• Serve as the primary point of contact for Ace Hardware, building strong partnerships at all levels of the customer organization.
• Negotiate and execute joint business plans, promotional programs, and digital marketing initiatives.
• Act as a trusted advisor and advocate for both the customer and internal business units.

Qualifications

Requirements:

• Bachelor’s degree in Business, Marketing, or related field.
• 3 to 5 years experience in eCommerce or retail account management, ideally within big-box or omnichannel environments.
• Strong understanding of online merchandising, digital marketing, and eCommerce operations.
• Proven track record of delivering growth and profitability through strategic account management.
• Excellent communication, presentation, and interpersonal skills across all levels of the organization.
• Strong analytical skills with proficiency in sales forecasting, financial management, and performance reporting.
• Experience with the tools, hardware, or outdoor power equipment industry preferred.
• Salary Range: $80k to $95k +

Travel

This position requires around 10% travel.

Work Environment

This job operates in a professional office environment. It also requires communication via email and video conference with international teams on a weekly basis. Expect to work 3-5 days/week in the office and 0-2 days/week virtually when not traveling.

Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.