ServiceNow Visualization & CM Analyst

Description

Leidos, a leading defense, intelligence, and technology company, is seeking a full-time ServiceNow Visualization & Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. This is a role for a ServiceNow power user who excels at creating data visualizations and has a background in CM.

Your Opportunity

As the Defense Information Systems Agency transitions to ServiceNow, your primary mission is to become the team's subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned ServiceNow environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver and maintain critical visualizations to support team objectives. While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into ServiceNow to make the data tell a story, this is the perfect role for you.

What You’ll Do

• Advanced Data Visualization: Design, deliver, and maintain a suite of complex data visualizations within ServiceNow. You will be the team's SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.

• Core CM: Execute essential CM functions within the ServiceNow platform. You will analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying your CM knowledge within the new toolset.

• Data Integrity & Investigation: Serve as a data detective. You will investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring our data is reliable and our platform is operating as intended.

• Team Collaboration & Mentorship: Act as the team's technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their ServiceNow skills, in addition to collaborating on team objectives.

What You’ll Bring (Required)

• Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.

• Experience & Education: Bachelor’s degree in an IT-related field with 4-8 years of prior relevant experience.

• Advanced Data Visualization Skills: Proven, advanced-level ability to create complex data visualizations in ServiceNow. You must be able to demonstrate past experience building visualizations from the ground up.

• ServiceNow Platform Knowledge: A strong, hands-on understanding of the ServiceNow platform, including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.

• CM Foundation: A strong foundation in CM principles and practices gained through prior experience.

• Analytical & Problem-Solving Skills: A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.

• Location: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.

What We Want (Desired)

• Telecom Module Experience: Experience with ServiceNow's telecommunications modules (TSOM/TNI) is highly desired.

• Certifications: ServiceNow Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL, Security+).

• Network Knowledge: A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.