Receptionist

Job Description

Job Description

Join Arrowleaf as a Receptionist at our Vienna office!
We are seeking a professional, compassionate, and organized individual to provide front desk and administrative support in a fast-paced mental health outpatient office. This part-time position (24 hours/week) serves as the first point of contact for clients and visitors, ensuring a welcoming environment while supporting clinic operations. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to trauma-informed, culturally responsive service. If you are motivated, reliable, and passionate about making a difference in your community, we encourage you to apply!

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Receptionist

Home Office: Johnson County Office - Redbud (JCOR)

Area of Focus: Administrative Department

Immediate Supervisor: Administrative Assistant

Hours of Work: Part-time, 24 hours per week

Minimum Qualifications: High School Diploma or equivalent is required.

Skills & Knowledge: The ideal candidate will be proficient in typing, word processing, and the use of standard office software and databases, as well as navigating electronic health record (EHR) systems accurately and efficiently. Strong organizational skills are essential, including effective time management, prioritization, and planning. The ability to work independently with minimal supervision is required, along with excellent interpersonal skills and the capacity to multitask, remain professional under pressure, and manage high-stress situations. Candidates should demonstrate strong problem-solving and decision-making abilities, be detail-oriented with accurate spelling and filing skills, and possess exceptional verbal and written communication skills. A commitment to maintaining confidentiality and discretion in all client and personnel matters is critical. A strong commitment to professionalism, cultural humility, and trauma-informed customer service is also essential, including the ability to interact with individuals experiencing mental health challenges with empathy, respect, and sensitivity.

Special Requirements: Must be at least 18 years of age. Employment is contingent upon the successful completion of all required background checks, including fingerprinting, Illinois Health Care Worker Registry (HCWR) and DCFS registry clearances, and any other applicable state and federal background screenings. Must maintain current certification in CPR and First Aid (training provided by Arrowleaf). Candidates must be at least 21 years of age to operate agency vehicles. Must maintain and provide proof of a valid driver’s license and personal vehicle liability insurance (if applicable). Must be able to sit, stand, walk, and occasionally lift up to 25 pounds as needed for office supply handling or other front-desk duties.

Primary Responsibilities:

Duties include, but are not limited to:

• Must be available to work during scheduled clinic hours and provide front desk coverage as assigned - typically 3 days per week. Flexibility may be required to meet program or operational needs.

• Assist with reception coverage at other Arrowleaf offices within the Southern 7 counties of IL as needed.

• Serve as the first point of contact for clients and visitors, greeting all individuals in a courteous and professional manner

• Follow agency procedures in the event of a client crisis or emergency, including promptly notifying appropriate staff and maintaining a calm and supportive environment.

• Assist clinical or administrative staff with scheduling, confirming, or rescheduling client appointments in accordance with clinic procedures.

• Answer, screen, and transfer incoming calls according to agency protocols while ensuring timely and accurate message delivery

• Receive and process client payments, prepare appropriate receipts and documentation, and secure all funds and records according to policy

• Maintain the reception area to ensure a clean, organized, and welcoming environment

• Coordinate and complete monthly supply orders for the clinic/office and assigned residential sites, staying within designated budgets

• Print and distribute monthly client billing statements

• Draft, type, file, and organize various agency correspondence and administrative documents

• Monitor and restock brochures, forms, and handbooks as needed

• Scan client and administrative documentation into the Electronic Health Record system in a timely and accurate manner

• Ensure all documents, messages, and conversations are handled in compliance with confidentiality laws and agency policy, including HIPAA.

• Supports a culture of dignity, respect, and inclusion for all clients and staff.

Benefit Package

• Professional & upward mobility opportunities

• A family-oriented atmosphere

• Health wellbeing stipend ($200 per fiscal year)

• Travel reimbursement

• Up to 368 hours of paid time off just within your first year of employment for full-time roles! Includes13 paid holidays, personal time, sick, bereavement, vacation(available after 6-month probation period), and volunteer paid leave.

Salary Range: $15.83/hr - $16.79/hr (Increase of $0.17/hr at completion of six (6) months probationary period)

*This is a bargaining unit, union position.

Questions? visit myarrowleaf.org/employment or call 618-658-3079 to learn more!

Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Arrowleaf is firmly committed to Equal Employment Opportunity (“EEO”) and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person’s actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benefits.