Technical Trainer (Hoffman Estates)

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell:

The Technical Trainer is responsible for providing high-quality training to customers on the proper use, maintenance, and operation of equipment. This role involves both classroom instruction and hands-on training to ensure customers can effectively utilize the equipment and software to maximize its performance, safety, and longevity. The trainer will also be tasked with creating training materials, maintaining training records, and assessing the effectiveness of training programs.

What you will be doing:

• Training Delivery
• Training Program Development and Execution
• Update and Create Training Documentation
• Customer Support

Key tasks and Responsibilities:

• Conduct on-site and/or virtual training sessions for customers on the proper use of equipment and/or software.
• Provide both theoretical and practical instruction on equipment operation, troubleshooting, and maintenance.
• Deliver training on safety procedures and best practices to minimize risk and ensure compliance.
• Adjust training methods to accommodate varying skill levels and customer needs.
• Design and develop training materials, including user guides, presentations, and e-learning modules.
• Regularly update training content to reflect changes in equipment technology, features, or industry standards.
• Ensure training programs align with company goals and customer requirements.
• Provide follow-up support to ensure customers are effectively implementing training and using equipment correctly.
• Assess customer understanding and competency through evaluations, assessments, and hands-on demonstrations.
• Collect feedback from customers to improve training effectiveness and content.
• Maintain accurate records of all training sessions, including attendance, assessments, and feedback.
• Track customer satisfaction and effectiveness of training initiatives.
• Stay up to date with the latest industry trends, equipment technologies, and training techniques.
• Participate in professional development opportunities and collaborate with other trainers to share best practices.

KPI’s:

• Training completion rate?
• Participant Satisfaction Score (PSS)
• Application of Skills in the Workplace - Measure how well trainees can apply the skills learned in the training
• Trainee Engagement Level
• Training Completion Rate
• Learning effectiveness?
• Training effectiveness
• Knowledge Retention Rate
• Number of Training Sessions Delivered
• Documentation generation and management

Key Skillset:

• Strong communication and interpersonal skills.
• Ability to simplify complex concepts for diverse audiences.
• Welcome a culture of improvement
• Bring project management expertise, especially in designing and implementing sustainable learning performance initiatives
• Proficient with training technologies, e-learning platforms, and MS Office Suite.
• Ability to lift and carry equipment as necessary.
• Willingness to travel to customer sites for training sessions

Your education & experience:

• 2-5 years of experience in training, preferably within an equipment or technical field.
• Willingness to travel domestically and internationally, complemented by a focus on setting goals and driving plans into action.?
• Hands-on experience with the equipment or products being trained on is highly preferred.