Front Desk Receptionist

Job Description

Job Description

Description:

Elgin Country Club is looking for a qualified individual with a great personality and a passion for providing first-class service. If you wish to join a leading team, we invite you to apply.

We are currently searching for a Front Desk Receptionist to join our team.

This position is primarily responsible for providing the highest level of service to the Members of the Club.

Primary responsibilities:

• Greet each Member and Guest as they enter the building
• Greet visitors warmly and make sure they are comfortable.
• If not actively engaged in a phone call stand when greeting Members/Guests
• Answer all phone calls and take dining and event reservations
• Route calls to specific people.
• Answer inquiries about the Club.
• Keep events binder updated by event date – remove any past events
• Clean and tidy front desk area
• Remove any desk clutter
• Wipe down all surfaces before leaving for the day
• Take out the garbage at the end of the night
• Take photos at Club events
• Go up to Members and politely ask if you can get group photos
• Take candid photos as well
• Update the Club Calendar on Outlook
• Coordinate office activities.
• Send emails, scans, and/or faxes.
• During colder months, offer to help ladies take off their coat
• Hang coats up in one of our coat closets
• Perform basic bookkeeping, filing, and clerical duties.
• Update appointment calendars

A schedule will be provided two weeks prior for planning purposes.

Hours per week:

• 15-28 hours (can vary depending on the time of year).
• Open availability required, including evenings, weekends, and major holidays.
• Schedule varies Wednesday–Sunday
• Day shifts: 10 AM–4 PM or 10 AM–7 PM
• Evening shifts: 4–8 PM
• Shift times may vary based on business needs.

Job Type: Part-time

Education:

• Associate (Preferred)

Experience:

• Hospitality Experience
• Multitasking
• Problem-Solving
• Strong Phone Etiquette
• Must be confident using office technology, including multi-line phones, copiers, scanners, printers, and Microsoft Office applications
• Proficiency in Canva preferred
• Microsoft Office: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person