Customer Success Manager (IL)

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You'll Do

As a Customer Success Manager, you'll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You'll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.

In this role you will:

• Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
• Build deep partnerships with district leaders and educators to promote engagement and awareness.
• Analyze data to uncover insights and craft strategies that maximize student learning impact.
• Collaborate with internal teams to secure renewals and identify growth opportunities.
• Advocate for customers by sharing feedback that shapes future products and services.

Who You Are

• You have a bachelor's degree and 5+ years of experience in education technology or customer success.
• You live in the Chicago/Illinois area
• You are passionate about improving education and driving positive change.
• You have strong communication skills and can engage effectively at all levels of a district.
• You are skilled in analyzing data and making strategic recommendations.
• You have a deep understanding of curriculum, instruction, and educational trends.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You are collaborative and committed to fostering inclusion.
• You are willing to travel up to 65%.
• You are willing to take on evolving responsibilities based on business needs.

Job Application Deadline: March 27, 2026

Pay range for this role:

$85,000—$95,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact [email protected].

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.

Edmentum's notice regarding the collection of personal information from interested candidates is available here