Collections Specialist

Full-time

Description

Position Summary:

The Collections Specialist at Platinum Pest Solutions is responsible for managing customer accounts receivable and ensuring timely collection of outstanding balances while upholding Platinum’s commitment to Great Customer Service, Compassion, and Platinum Pride.

This role balances firm, consistent follow-up with professionalism and respect, working closely with customers, Operations, and Accounting to resolve billing issues, reduce aging receivables, and support the Company’s financial health across Illinois, Wisconsin, and Indiana.

Key Responsibilities:

· Monitor daily and weekly accounts receivable aging reports

· Proactively contact customers regarding past-due balances via phone, email, and written correspondence

· Maintain professional, respectful communication aligned with Platinum’s customer service standards

· Negotiate payment plans and resolve outstanding balances in accordance with company policy

· Research and resolve billing discrepancies, service questions, and invoice disputes

· Apply and post customer payments accurately and timely

· Document all collection activity thoroughly in the accounting system

· Escalate delinquent or high-risk accounts per Platinum’s escalation procedures

· Partner with Operations, Customer Service, and Sales to resolve account issues efficiently

· Prepare collection activity reports and aging summaries for leadership

· Support month-end closing related to accounts receivable

· Ensure compliance with internal policies and applicable collection regulations

· Recommend process improvements to enhance billing accuracy and collection efficiency

Requirements

Qualifications:

· High school diploma or equivalent required; associate degree preferred

· Minimum of 2–3 years of collections or accounts receivable experience

· Strong verbal and written communication skills

· Ability to handle sensitive financial conversations calmly and professionally

· High attention to detail and accuracy

· Strong organization and follow-through skills

· Proficiency with Microsoft Excel and accounting or billing systems

· Ability to work independently while meeting deadlines

Preferred Qualifications:

· Experience in a service based industry, pest control is a plus

· Familiarity with recurring billing and multi-location customer accounts

· Experience working with payment plans and dispute resolution

· Knowledge of basic accounting principles

Job Type: Full-time