Cafe Program Supervisor

Job Title: Café Program Supervisor
Department: Housing and Homeless Engagement Services
Reports to: Housing and Homeless Engagement Program Manager
FLSA Status: Non-Exempt
Salary Range: $53,500 - $54,500

To apply: Visit

OVERVIEW
In an atmosphere of dignity and respect, Inspiration Corporation connects people and creates opportunity through access to social services, job training, housing, and food. Each year, Inspiration Corporation works with hundreds of resilient Chicagoans who face systemic disparities and inequities, such as homelessness, hunger, and social isolation.

To help individuals and families overcome these barriers, we provide dedicated support coupled with housing, job training, scholarships, meals and engagement services. Inspiration Corporation meets people where they are in life, helping them access the support they need and achieve their personal goals. Inspiration Corporation programs are voluntary, and all service needs and goals are participant driven. Our case management philosophy is strengths-based and trauma-informed. Inspiration Corporation practices harm reduction and focuses on reducing or minimizing the harm associated with high-risk behavior through motivational interviewing.

At Inspiration Corporation, employees embody our mission by demonstrating the following Core Values:

• Integrity – We cultivate trusting, collaborative relationships rooted in mutual respect and accountability.
• Growth – We encourage personal development, curiosity and being open to new possibilities.
• Equity – We recognize each person’s inherent rights and advocate for inclusive access to resources and opportunities.
• Resilience – We persevere and seek solutions that celebrate our strength in the face of adversity, while practicing and encouraging self-care.
• Hospitality – We create uplifting, accepting, and nourishing connections with everyone who comes through our doors.

Inspiration Corporation believes that these values are central to our work with participants and one another, and they create a culture we all have a stake in.

POSITION SUMMARY
The Cafe Program Supervisor is part of the Housing and Homeless Engagement Services team at Inspiration Corporation. The Cafe Program Supervisor oversees the Cafe and connected Homeless Engagement Services, including front of house cafe space, volunteer engagement and other supports for those experiencing or at risk of homelessness. The Cafe Program Supervisor is responsible for reporting on meals and other services, supervising Cafe Coordinator and Cafe Program Coordinator position, serving on Leadership Team, supporting safety, compliance, facilities and training outcomes, upholding cafe polices and ensuring the cafe remains a safe environment. The Cafe Program Supervisor also supports Housing and Homeless Engagement resources, including participant support and referral partnerships and linkage agreements.

GENERAL

• Demonstrate Inspiration Corporation's Core Values.
• Exhibit professionalism and high standards in all aspects of performance. Ensure the efficient and effective provision of meals with dignity and respect in accordance with the agency's mission.
• Work with all departments as appropriate to ensure that the needs of the agency's participants are addressed.
• Attend agency All Staff meetings and program meetings.

Essential Duties and Responsibilities

• Supervise and coordinate meal service in an atmosphere of dignity and respect Supervise Cafe Coordinators (and/or Cafe Program Coordinator).
• Serve on Inspiration Corporation’s Leadership Team and participate in other team and staff meetings as appropriate.
• Address and communicate all incidents to the Housing and Homeless Engagement Program Manager in a timely manner.
• Arrange for appropriate training of assigned staff.
• Ensure compliance for food sanitation, meals and other relevant reporting. Ensure appropriate data collection and reporting for meals and drop-in services and donations and volunteering to the Development staff.
• Connect team members to appropriate training and safety resources. Ensure the proper set up and clean-up of the cafe space.
• Maintain a positive, organized, and safe milieu during scheduled meals at the cafe. Ensure Mutual Agreements and House Rules are upheld during meals with fairness and consistency.
• Greet, serve, and communicate with all participants professionally. Supervise, assist, and train volunteers.
• Effectively address and resolve conflict between participants, staff and/or volunteers. Act in a professional manner at all times and maintain appropriate boundaries with participants, staff and volunteers.
• Demonstrate openness and respect for cultural and socioeconomic characteristics of participants and co-workers.
• Support in-kind donations through documentation, outreach, receiving or picking up as needed.
• Contact emergency personnel for situations that require the assistance of fire, ambulance, police, or mental health emergency professionals.
• Attend and participate in Cafe and Housing staff meetings and regular supervision with the Housing and Homeless Engagement Program Manager.
• Attend and participate in mandatory trainings.
• Report to work, meetings, training, and job-related activities prepared and as scheduled. Ensure the Meals Program Handbook is kept up to date.
• Accept, record and store bagged lunches and donations as needed. Maintain sanitation standards for donated items.
• Notify the Help Desk of equipment repair and maintenance issues.
• Support agency partnerships and other resources through organizing linkage agreements, supporting Housing Stability Fund access, Aftercare activities, training and events for participants and staff, etc. as needed.
• Staff or Support staffing of extended hours during extreme weather when needed

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION, EXPERIENCE & SKILLS: 2-3 years of experience working in a customer service, food service and/or social service setting. Experience working with persons experiencing or at risk of homelessness. English-language proficiency to communicate with volunteers, staff and meals guests, write meal order tickets and serve meals required. Bilingual Spanish preferred. Experience in a work environment supported by volunteer services, knowledge of mental health first aid, crisis prevention/de-escalation, motivational interviewing and other best practices is preferred. A valid Chicago Food & Sanitation License, First Aid and ServSafe Manager’s certification, within three months of position start date is required (training provided).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand. The employee must regularly mop and lift and/or move up to 30 pounds.

WORK ENVIRONMENT: – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position will work directly with participants, volunteers and staff. A typical shift starts at 5:00a.m. and concludes at 1:00p.m. on all weekdays including holidays (i.e. 6.a.m – 9a.m. with flex time available). Work shifts will be determined by management. Attends evening, weekend, and early morning meetings and functions as required.

Inspiration Corporation is an equal opportunity employer