Manager, Documentation

How youll make an impact:

Technical writing is a vital part of Stratas software development process. As Manager of Documentation you will empower customers by delivering technical help content that enables them to use Strata software effectively achieve results and realize value.

You will lead Stratas team of technical writers responsible for creating and maintaining end-user content for Stratas suite of products including online help and release notes. You will guide the strategic focus of the team to ensure documentation drives user enablement adoption and self-service by focusing on benefits and outcomes not only features or steps. You combine a love for clear concise and accessible documentation with a strong grasp of technology collaboration and process improvement.

While this role entails all the usual tech writing responsibilities working with product managers developers and QAs in an agile development cycle to document our product for monthly releases were also looking for someone with strong project management and troubleshooting skills. You thrive in a fast-paced environment managing multiple priorities while empowering your team to deliver excellence. You live Stratas Core Values and Core Manager Expectations.

A day in the life:

• Lead mentor and manage a team of technical writers fostering professional growth and collaboration. You will report to the Senior Director of Training and Documentation and work collaboratively with the broader Training & Documentation and Product teams to execute Stratas customer content strategy.
• Partner closely with Product Management Engineering Quality Assurance and Training to ensure timely accurate and high-quality content delivery. Communicate project priorities progress and outcomes to stakeholders across the organization.
• Partner with Support Training and Marketing to ensure documentation aligns with customer needs and is easily accessible. Communicate project priorities progress and outcomes to stakeholders across the organization.
• Oversee documentation workflows templates and style guides to ensure a consistent voice and structure across all materials. Create refine and implement structured writing processes and single-source documentation strategies. Review and edit technical content to ensure clarity accuracy and adherence to Stratas standards. Contribute directly to writing and editing as needed to support key deliverables.
• Leverage AI technologies to improve efficiency in content creation review translation and publishing workflows. Evolve Stratas documentation structure and content strategies to ensure search engine optimization (SEO) and discoverability across AI-driven tools and platforms.
• Establish and report on metrics and KPIs that measure documentation quality usage and impact. Drive continuous improvement by identifying efficiencies in authoring tools publishing platforms and content management practices.

What were looking for:

• Writing Expertise
  • 5 years of experience writing and editing software documentation online help or technical content.
  • Strong attention to detail with the ability to balance multiple projects in a fast-paced environment.
  • Experience in the healthcare higher education or financial services industries.
  • Familiarity with enterprise performance management (EPM) or ERP software knowledge of accounting or knowledge of financial planning concepts.
• Leadership & Collaboration:
  • 3 years of experience managing a team.
  • Excellent project management communication and leadership skills.
  • Experience collaborating within Agile software development environments.
• Technical expertise:
  • Proficiency with documentation and content management tools such as MadCap Flare (or similar) Confluence and SharePoint.
  • Deep understanding of information architecture structured authoring and single-sourcing best practices.
  • Proven ability to integrate AI-driven tools to enhance team productivity and streamline documentation workflows.

Estimated Salary Range: $00 Actual salary will be determined based on factors including but not limited to skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on addition Strata provides a comprehensive benefits package including retirement benefits health and welfare benefits paid time off parental leave life and accident insurance and other voluntary and well-being benefits.

Find out more about Strata benefits here.

How we work:
The preferred location for this role is in Chicago IL or St. Louis MO. We value our people spending time together and have campuses hosting in-person events located in both are truly a hybrid environment with all team members experiencing the flexibility to work from home.

Thinking about applying
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If youre currently reading this and hesitating to click Apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Should you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please reach out to

Here @ Strata
Our culture is driven by our people solving problems together. We embrace learning collaboration and continuous career growth. Together we lift our customers our products our company and our community.

We believe that each of our team members unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion equity and belonging regardless of race religion disability sex sexual orientation gender identity or national origin.

Our Core Values:
While we celebrate what makes each member of our team unique our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.

• We connect with positive intent.
• We are helpful.
• We own it.
• We get better every day.
• We are humble.

Required Experience:

Manager