PRN HME Customer Service Representative

It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choice for an exceptional healthcare experience. Graham Health System is seeking a great applicant to join our team. Graham Health System offers a great team atmosphere with multiple benefits. Our goal is to provide the very best in healthcare, state-of-the-art equipment, modern facilities, and a caring, compassionate staff, all close to home. We offer a great team atmosphere with a competitive wage and benefit package for our dedicated employees. Opportunely, we are always in search of great applicants to join our team.

The Customer Service Representative I (CSR I) performs all aspects of customer service within the HME Retail Store in a pleasant manner. These duties include, but are not limited to: answering the telephone and greeting customers, providing education and pricing to customers, completing sales orders, obtaining accurate insurance information for billing purposes, and is able to identify when Advanced Beneficiary Notices are required. The CSR I is a fast paced position that requires the ability to multitask. The CSR I will work well with all sales and billing staff and report to the Customer Service Representative II and the Director of HME.

Position Qualifications:

High School graduate or equivalent with knowledge of medical terminology

2 Years previous work experience in a medical facility preferred

Computer experience with accurate typing skills

Ability to remain calm and professional in emergency situations

Demonstrates clear and articulate speaking voice

Demonstrates excellent customer service and communication skills

Personality and demeanor to deal with the public and assist ill, older, or distraught patient

The pay grade assigned to this position is 2100; the link provided shows the pay range. Compensation InformationAll wages are determined by experience and skills; wage information will be discussed further upon interview selection.

The position status type is PRN. Benefits associated with the employment status can be found in the link provided. Benefit Package