Specialist II, Service Desk

Overview

At Wipfli people count.

At Wipfli our people are core to everything we dothe catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home Wipfli offers a career-defining opportunity.

Responsibilities

Job Summary

Under the direction of a Manager the Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction technical expertise and timeliness in accordance with department policies and procedures.

Essential Responsibilities :

• Provide s excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity.

• Resolve s issues in accordance with Se rvice Desk Procedures .

• Develop s and maintain s general knowledge of major client systems including support policies and procedures .

• Assist s other specialists or support staff through system knowledge transfer and training .

• Research es and respond s to escalated issues and escalate further as .

Knowledge Skills and Abilities

Required Qualifications:

• High School Diploma or an equivalent combination of education and experience.

• Two years of Helpdesk experienc e

• Requires a strong customer service background

• Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products

• Hardware maintenance and repair skills

• Demonstrated skill in providing support for hardware and software in a MS environment

• Demonstrated good problem-solving skills

Preferred Qualifications:

• Associates Degree in Information Technology

• Technical proficiency in relevant operating systems and applications

Damian Kauffman from our recruiting team will be guiding you through this process. Visit his LinkedInpage to connect!

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Additional Details

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race creed color religion national origin sex age marital status sexual orientation gender identify veteran status disability or any other characteristics protected by federal state or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application interview or participate in our recruiting process please send us an email at

Wipfli values fair transparent and competitive compensation considering each candidates unique skills and experiences. The estimated base pay range for this role is $23 to $30/hr with offers typically not made at the maximum allowing for future compensation increases. The actual hourly rate at the time of offer depends on business related factors like location skills experience training/education licensure certifications business needs current associate pay and relevant employment laws.

Individuals may be eligible for an annual discretionary bonus subject to participation rules and based on a variety of factors including but not limited to individual and Firm performance.

Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans) dental and vision coverage opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage a 401(k) savings plan & profit share as well as Firm matching contribution well-being incentive education & certification assistance flexible time off family care leave parental leave family formation benefits cell phone reimbursement and travel rewards. Voluntary benefit offerings include critical illness & accident insurance hospital indemnity insurance legal long-term care pet insurance ID theft protection and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.

Wipfli is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law regulations and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

Required Experience:

IC