Customer Support Specialist
About the Role:
Customer Support Specialist
Location: Roselle, Illinois
Salary: $40,000 – $43,000 per year
Type: Permanent | Full-time
We are looking for an energetic and service-focused Customer Support Specialist to join a growing team in Roselle, IL. This is an excellent opportunity for someone who genuinely enjoys helping others, takes pride in delivering exceptional service, and is seeking a company that values a healthy work-life balance and a supportive team culture.
About the Role
As a Customer Support Specialist, you will play a key role in ensuring every customer receives a professional, efficient, and friendly experience. You will respond to customer queries, provide accurate information about products and services, and resolve any issues promptly to maintain a high standard of satisfaction. This position offers real opportunities for career development and salary progression as part of a rapidly expanding U. S. operation.
Key Responsibilities
- Handle customer inquiries via phone and email in a timely, courteous manner
- Provide accurate information about company products and services
- Investigate and resolve customer issues effectively
- Maintain accurate records of customer interactions and data
- Collaborate with colleagues across teams to enhance overall service quality
Candidate Requirements
- 1–2 years of experience in customer service or a related support role
- Strong written and verbal communication skills
- A positive, problem-solving mindset with a focus on customer satisfaction
- Team-oriented, proactive, and adaptable approach
- Willingness to travel occasionally within the U. S. for trade events
- Experience in technical support is beneficial but not required
What’s on Offer
- Competitive salary of $40,000–$43,000 with regular performance reviews
- Annual performance-based bonus
- Supportive and inclusive workplace culture
- 401(k) plan with a 3% company match
- Employee discounts on company products
- Genuine career progression opportunities within a growing business
If you are motivated by great customer service and want to be part of a company that rewards hard work and initiative, we would like to hear from you.
Recommended Jobs
Staff data engineer
About The Company: At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and in…
Supervisor material handling
Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco w…
Freelance Packaging Prototype Assembler
Kaleidoscope is looking for individuals that have good hand skills and an aptitude for making things (crafting, origami, sculpting, model making). We are happy to train candidates that present a stro…
Design Sales Consultant
Design & Sales Consultant Location: Orland Park, IL – Full-time, on-site Turn design visions into reality while growing your career in sales. We’re looking for a confident, people-focused Des…
Business Development Manager
Are you a sales professional seeking a new challenge? Are you unafraid to make cold calls but also looking for a role where you can meet your clients in-person and build long lasting relationships? D…
Housekeeper/Room Attendant - Hampton Inn & Suites Charleston West Ashley
Job Title: Housekeeper As part of Team Hilton, our Housekeepers love being a part of our award-winning culture. From flexible scheduling and a friendly workplace environment to competitive health…
Automatic Press Operator
Key Responsibilities: Set up, operate, and monitor transfer or blanking press machines Start machines, oversee operations, and accurately record production data Inspect finished parts visual…
Business Development Manager
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of pe…
Director of Quality & Compliance
Description: Northern Illinois Hospice is seeking a passionate and dedicated Director of Quality & Compliance to join our exceptional team. In this rewarding leadership role, you’ll have the opportun…
Manager Shopper Marketing
Manager Shopper Marketing Location Illinois : Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're a…