General Manager

Winter’s Jazz Club seeks a dedicated and experienced  Full-Time General Manager .

This very special role holds the responsibility of overseeing the entire day-to-day operations of the club and, as importantly, in acting as an ambassador to customers, musicians, and all those with whom they interact.

This position necessitates a friendly, experienced, professional manager who can lead, ensure guest satisfaction, and uphold the integrity of the business in all area.

About Us: Winter’s strives to be Chicago’s best Jazz listening room while creating an atmosphere of respect and kindness for staff, musicians, customers, et al., at all times. The General Manger will embody this philosophy and foster this important mission which is the driving force behind the club.

Role Overview: As General Manager you will play a pivotal role in leading our team to success. Your infectious enthusiasm and collaborative approach will be instrumental in upholding our standards of excelling in service, maintaining a cohesive team, driving growth, and ensuring an exceptional experience for our guests. Duties shall inlcude but are not limited to:

• Oversee the day-to-day operations of the bar and floor, ensuring smooth and efficient service.
• Drive the recruitment, training, coaching and mentorship of all staff. Maintain a community of employees that feel supported in all aspects of employment.
• Supervise staff performance in accordance with established standards and procedures.
• Assist with training new hires, ensuring they meed standards of proper service technique and execution.
• Promote cooperative effort, team spirit and good morale among all employees.
• Take a proactive approach to facility maintenance.
• Help with duties of other employees (i.e. servers, server assistant, host) when necessary because of an unexpected absence or extra volume
• Maintains composure under pressure
• Cultivate relationships with guests, ensuring personalized service and a memorable experience.

Qualifications:

• Minimum 4 year of prior GM-level experience OR 5+ years combined AGM-level and GM-level experience at a restaurant/bar/hospitality venue.
• 3+ years of bartending experience in high-volume setting.
• Employee focus – positive approach, respect & empathy, proven ability to mentor/develop staff and sustain high employee morale, excellent employee relations skills
• Must possess valid Bassett card
• Must be able to work well under pressure
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must possesses excellent listening, communication skills
• Must be professional in appearance and demeanor
• Must have the ability to deal effectively and interact well with guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Collaborate with the owner to improve day-to-day operations.
• Cultivate relationships with guests, ensuring personalized service and a memorable experience.
• Private Event management/experience (a bonus)
• Excellent communication and interpersonal skills, capable of building positive relationships with staff and guests.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
• Experience with Square POS and 7shifts preferred

Why you'll love working with us:

• Competitive compensation/benefits including:
• $100,000+ salary (commensurate with experience)
• PTO/SPTO
• Annual raises
• Healthcare stipend
• Discretionary bonus potential
• Respectful workplace;
• Full support from owner;
• Small, close-knit team of 8-10 total;
• Limited on-site hours required, approx 35/week;
• Work week: Wed-Sun, closed Mon/Tue
• Great neighborhood
• Great clientele
• Great Live Jazz while you work