Client Care & Inside Sales Coordinator

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Customer Service. Inside Sales. Growth. Team.

Ace Handyman Services Fox Valley is growing, and we are looking for the right person to join our team.

We are not looking to simply fill a seat. We are looking for someone who wants to become an important part of our business, our customers experience, and our future growth.

This is not a traditional receptionist or administrative role.

This is a customer-facing, phone-based, inside sales and client care position for someone who enjoys helping people, building trust, solving problems, following up, and converting opportunities into booked work.

The right person will be energized by responsibility, accountability, customer conversations, and being part of a small business where their work truly matters.

This is an in-office position located in Elgin, Illinois. Candidates living within approximately 510 miles of our office are strongly preferred.

About Us

Ace Handyman Services is a nationally recognized leader in home repair and improvement services.

Our Fox Valley office has proudly served homeowners throughout the area for nearly six years and has built a reputation for professionalism, communication, craftsmanship, and exceptional customer care.

We are locally owned, backed by a nationally trusted brand, and committed to helping customers love their homes.

We operate as a team. We care about our customers, our Craftsmen, our office, and the business we are building together.

About the Role

The Client Care & Inside Sales Coordinator plays a key role in customer communication, lead conversion, scheduling support, customer follow-up, and business growth.

This role combines:

• Client Care
• Inside Sales
• Lead Conversion
• Customer Reactivation
• Scheduling Coordination
• CRM Management
• Business Development Support

Success in this role is measured by customer experience, responsiveness, lead conversion, customer reactivation, schedule utilization, and contribution to incremental business growth.

We are not hiring this position simply to maintain our current level of business. We are looking for someone who wants to help us grow.

What Youll Be Responsible For

Client Care & Inside Sales

• Answer inbound customer calls professionally and confidently
• Build trust and rapport with homeowners
• Educate customers on our services and scheduling process
• Communicate value, professionalism, and customer experience
• Convert customer inquiries into booked work
• Conduct outbound follow-up on unsold opportunities
• Follow up on pending customer decisions
• Maintain momentum throughout the customer journey

Customer Growth Activities

• Reactivate former customers
• Support referral generation efforts
• Participate in customer outreach campaigns
• Help identify new customer opportunities
• Contribute to incremental business growth initiatives

Scheduling & Operations Support

• Coordinate schedules for multiple Craftsmen
• Match the right Craftsman to the right customer and project
• Maintain accurate customer and job information
• Utilize Service Titan and CRM systems daily
• Manage customer communication and follow-up activity
• Support efficient daily office operations

What Were Looking For

The ideal candidate:

• Loves talking with customers
• Is energized by helping people and closing business
• Enjoys follow-up and relationship building
• Communicates value rather than simply discussing price
• Thrives in a fast-paced environment
• Is highly organized and detail-oriented
• Learns technology quickly
• Works independently while remaining coachable
• Takes ownership of outcomes
• Wants to be part of a team, not just collect a paycheck

This role is ideal for someone who takes pride in accomplishment, enjoys responsibility, and wants to make a meaningful impact on a growing business.

Before You Apply

This position may be a great fit if you:

• Enjoy talking with customers throughout the day
• Take pride in solving problems
• Like being trusted with responsibility
• Want to contribute to the growth of a small business
• Enjoy learning new systems and processes
• Find satisfaction in helping a team succeed
• Are looking for a long-term opportunity

This position may not be a fit if you:

• Prefer limited customer interaction
• Dislike phone conversations
• Are uncomfortable with follow-up or sales discussions
• Prefer highly repetitive work
• Are uncomfortable with accountability
• Are looking for a short-term role
• Want remote work

We want someone who is all in. If that sounds like you, we would love to talk.

Qualifications

Required

• Strong phone communication skills
• Previous sales, inside sales, customer service, dispatch, or call-center experience
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Comfortable using CRM systems and technology platforms
• Reliable transportation
• Ability to work from our Elgin office
• Positive attitude and strong work ethic

Preferred

• Service Titan experience
• Pipedrive CRM experience
• Home services industry experience
• Hospitality or relationship-based sales experience
• Scheduling or dispatch experience
• Marketing or pipeline management experience
• Bilingual English/Spanish

Compensation & Benefits

• Competitive hourly pay: $22$26/hour
• Performance-based incentive opportunities tied to growth and business performance
• Paid vacation
• Flexible scheduling options
• 401(k) plan
• Ongoing training and development
• Regular performance and compensation reviews

This is not a commission-based position.

However, we believe employees who contribute meaningfully to the success and growth of the business should have the opportunity to share in that success.

Career Growth

This role offers significant long-term growth potential for the right individual.

Future opportunities may include:

• Office Management
• Operations Coordination
• Customer Experience Leadership
• Business Development
• General Management

We are looking for someone who wants more than a job.

We are looking for someone who wants to join our team, grow with us, support our customers, and become an important part of the future of Ace Handyman Services Fox Valley.