Lead Field Service Representative

Program Overview

About The Role

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.

We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount.

Specifically, we are looking for a TS/SCI cleared Field Service Representative (FSR) - Senior to support this mission in Djibouti, Africa

Position Summary

The Lead Field Service Representative serves as the onsite technical owner and primary point of contact for Airborne ISR Transport gateway locations. Assignments may be permanent at a designated site or rotational in support of unmanned locations, surge operations, temporary coverage for other FSRs, or periods of increased mission demand. FSRs are responsible for the full lifecycle operation, sustainment, and modernization of AISR transport infrastructure at supported sites and act as the trusted technical liaison between the program, local leadership, mission partners, and vendor representatives. This role requires a highly self-directed field engineer with broad and deep technical expertise across SATCOM, RF, networking, and systems integration, combined with strong communication and stakeholder engagement skills.

Key Responsibilities

• Serves as the primary technical authority and program representative for assigned gateway locations, whether permanently assigned or in a surge or rotational capacity, accountable for system availability, performance, and mission continuity.
• Provides hands on installation, configuration, operation, maintenance, and break fix support for AISR transport systems, including SATCOM terminals, RF chains, modems, routers, switches, encryption devices, and supporting infrastructure.
• Rapidly diagnoses and isolates faults across RF, SATCOM, modem, network, and system layers to restore degraded or failed ISR transport services in operationally sensitive environments.
• Supports unmanned or lightly manned sites through rotational coverage, temporary duty assignments, or surge support, maintaining continuity of operations and configuration consistency across locations.
• Plans and executes equipment upgrades, technology refresh, and incremental modernization activities in coordination with engineering and program teams, often in constrained or time sensitive conditions.
• Acts as the primary liaison with local military leadership, tenant units, mission partners, host nation personnel when applicable, and vendor field representatives to coordinate access, maintenance windows, and operational impacts.
• Communicates technical status, risks, and recommended actions clearly to both technical and non-technical stakeholders.
• Coordinates logistics, spares management, RMAs, shipping, and asset accountability for assigned equipment sets, maintaining accurate configuration and inventory records.
• Provides onsite and over the shoulder training to operators and local personnel as required to ensure proper system use and basic fault recognition.
• Documents incidents, maintenance actions, configuration changes, and lessons learned in program tracking systems to support trend analysis and continuous improvement.
• Interfaces with remote engineering, network operations, cybersecurity, and logistics teams to escalate complex issues and implement approved fixes.
• Operates independently or as part of a small distributed FSR team, exercising sound judgment during system outages or mission degradation events.

Qualifications

Required qualifications:

• Previous experience as a Field Service Representative (FSR) or similar role supporting a DoD customer at the CCMD level
• Minimum of 10 years’ experience
• Experience managing A geographically dispersed Team
• A current, active DoD security clearance at the TS/SCI level
• US citizenship is required

Desired Qualifications:

• Must complete DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

Work Environment:

• Location: Djibouti, Africa
• On-site expectations: Full-time on-site presence required for equipment management and asset tracking
• Travel: May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments

Why Join Us?

• Be part of a mission-critical team supporting USSOCOM and its mission partners in delivering cutting-edge C2ISR capabilities
• Work in a dynamic and collaborative environment at Pope, supporting critical national security operations
• Manage cutting-edge communications and sensor systems that directly impact operational readiness
• Access to professional development opportunities and career growth within the intelligence and cybersecurity community
• Opportunity to work with advanced tactical communications technologies and AISR systems

#C2ISR

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.