Operations Technician

Requisition ID: 108730

 

Share Our Purpose. Be Yourself. Feel Valued.

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

 

 

 

Position Information

Posted Range: $33.23/hour

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The successful candidate will be responsible for field service and distribution related duties as necessary to maintain the district’s water distribution systems.

Key Accountabilities

• Distribution Duties

  • Install hydrants, valves, meters, or meter settings.
  • Install or replace service saddles or service lines from main to meter setting.
  • Able to make service or main hot taps using tapping equipment.
  • Able to locate service lines or mains.
  • Able to cut, thread and attach sections of pipe or install repair sleeves as needed.
  • Able to operate dump trucks, vac trucks, excavators, trailers or other equipment.
  • Able to load dump trucks with crushed stone, cold-mix asphalt or dirt.
  • Able to maneuver pipe sections, road plates or other company assets into position.
  • Able to manually dig a ditch preparatory to company assets being installed.
  • Repair and lubricate machines and equipment.
  • Operates valves to stop or restore service.
  • Record and document maintenance activities, repairs, and inspections in the company's system of record.
  • Work collaboratively with other departments, including water quality, customer service, and engineering.
  • Maintain an up-to-date knowledge of industry standards, best practices, and technology.
  • Ensure compliance with local, state, and federal regulations related to water systems.
  • Provide customers with high-quality service and address their concerns in a professional manner.
  • Respond to service calls and emergency situations and able to diagnose and repair system issues promptly.
  • Setting of barricades, traffic cones, and safety lights at the worksite for worker protection.
  • General use of hand and power tools.
  • Flagging traffic as needed.
  • Operate company vehicles and equipment in a safe and responsible manner.
  • Inspect company vehicles, equipment and supplies such as tires, lights, brakes, fuel, oil and antifreeze for safe operation each day.
  • Perform general maintenance work on Company property and grounds.
  • Additional duties may be assigned by management.

  Metering Duties (as Needed)

  • Perform installation, replacement, testing, reading and calibration of water meters and endpoints.
  • Performs routine leak inspections, collect water samples and tests to determine basic water quality parameters.

Qualifications

• Requires joining Plumbers and Pipefitters Union Local 553 after completing the 90-day probation period.

• High school diploma or equivalent required. Experience in water distribution systems preferred.

• Valid Driver’s license and the ability to obtain and maintain Class A CDL an applicable endorsement along with DOT Medical Card within 6 months of hire or transfer. Ability to obtain and maintain an Illinois IEPA Wastewater Collections Certificate within 2 years of hire or transfer.

• Underground utility construction experience preferred.

Schedule

The regular hours of work each day will be consecutive except that they may be interrupted by a half-hour lunch period. Work hours for the position are 7:00 am to 3:30 pm Monday through Friday. This position will be included in and required to perform on call duties as described in the current Plumbers and Pipefitters Local Union 553 agreement. Emergencies and extenuating circumstances may require temporary schedule changes.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.