IT Help Desk Leader

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Let's change lives together .

Join a purpose-driven community of champions.

Position Purpose: The IT Support Supervisor will support Rosecrance by ensuring excellent customer service and providing timely end user support. This role is essential for ensuring that computer operations run smoothly, allowing end users to effectively complete their business tasks. This position will recommend and implement support policies and standards and oversee the front-line support technicians in the assigned region

Qualifications/basic job requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent training and experience
• Practical experience in the IT support with demonstrated success in providing excellent customer service.
• Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form
• Proven track record working with data and telecommunications equipment
• Experience tracking and maintaining inventory of end user assigned equipment and installed software applications.
• Maintain user accounts in Active Directory and Microsoft Entra.
• Strong troubleshooting knowledge of Windows Endpoint (10,11)
• Experience with endpoint management tools (SCCM, InTune) is a plus.
• Experience with common endpoint applications including MS Office, Adobe, etc.
• Basic knowledge of Windows Servers including creating/maintaining file shares and permissions.
• Proven ability to build and maintain effective working relationships with leadership, coworkers, and all stakeholders
• Excellent oral and written communication skills
• Belief in the mission and vision of Rosecrance

Duties and responsibilities:

• 1. Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs. 2. Manage day-to-date schedule and activities of IT/Network support staff. 3. Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs. 4. Ensure that all systems are maintained and secure. 5. Troubleshoot system performance issues. 6. Proactively expand job responsibilities, propose improvements, and collaborate with team members to generate ideas and enhance processes. 7. Manage end user accounts, permissions, and access rights. 8. Maintains documentation of all systems utilization and deployments. 9. Maintain information technology equipment including PCs, printers, etc. 10. Educate employees on the proper use of information technology resources. 11. Monitor information technology license compliance and report potential violations to supervisor.

12.Serve as a member of the team, and participate in all team meetings, duties and activities as assigned. 13. Exhibit actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law. 14. Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance. 15. Deliver exceptional internal and external customer service. 16. Serve as a role model to others and demonstrate excellent company stewardship. 17. This may not contain a comprehensive listing of activities duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay : Flexibility based on experience

• Starting Pay: $70,000

Schedule: 8-hour shifts, Primarily onsite, with occasional work from home flexibility

• Shift: 8:30am - 5:00pm
• Monday through Friday

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan and certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

About Us

Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates selected for an interview will be contacted.

Health and Safety

Enjoy a safe and healthy work environment! As a federally funded company, Rosecrance operates under multiple licenses and accreditation agencies, requiring strict adherence to their respective laws and policies concerning employee health and safety requirements. Compliance with the company's health policies is a condition of employment.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.