Secretarial supervisor

Summary

The Secretarial Supervisor manages and supports the legal secretarial team, ensuring exceptional client service and a collaborative work environment. This position requires professionalism, responsiveness, the use of good judgment and strong problem solving skills. Strong communication skills are essential as this role requires the ability to clearly convey complex information, build trust with colleagues at all levels, and foster collaboration across the firm. This role also includes responsibility for preparing weekly schedules, coordinating department reports, maintaining personnel records, and acting as a liaison between the legal secretaries, the attorneys and administrative management. The ideal candidate needs to be dependable and maintain discretion in sensitive matters. Also strives for continuous improvement with a mentorship mindset invested in the success and development of every team member.

Duties And Responsibilities

Team Management & Supervision

• Assign secretarial staff based on workload and team dynamics; recommend changes as needed
• Provide guidance and resolve staff issues, including conflict resolution among attorneys, paralegals, and staff
• Monitor daily attendance, punctuality, absenteeism, and approve overtime/vacation schedules to ensure appropriate staffing on floors
• Conduct annual performance appraisals; set goals, track progress, and recommend promotions or disciplinary actions
• Keep Secretarial Manager informed of assignments, workload changes, and interpersonal challenges
  
  

Operational Management

• Prepare weekly schedules and coordinate departmental coverage during absences, high-demand periods, or visiting attorney/client needs
• Approve hours worked, overtime charges, and manage attendance records
• Distribute overflow work across secretarial teams to balance workload
• Prepare, analyze, and distribute departmental productivity reports; maintain manuals and assignment lists
• Recommend workflow or procedural changes to improve efficiency and reduce expenses
• Assist in completing firm/client work product when needed
• Assist with projects/performs other duties as assigned by Manager
  
  

Training, Development & Recruitment

• Partner with Secretarial Manager on training, professional development, and employee relations
• Identify training needs and support the development of ongoing secretarial training programs
• Assist with recruitment, interviewing, onboarding, training, and mentoring of new staff
• Foster a culture of continuous improvement and mentorship
  
  

Communication & Collaboration

• Act as a liaison between staff and attorneys, and between departments, ensuring timely dissemination of information
• Communicate firm policies, procedures, and expectations effectively and consistently
• Support roll-out of new programs, initiatives, and technology adoption
  
  

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .

Target Salary Range

$116,000 - $135,000 if located in Illinois

Qualifications

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Required

Education & Experience:

• High School diploma or equivalent
• 5+ years of experience in a legal support position (ex. Legal Secretary, Legal Administrative Assistant, Legal Practice Assistant or other similar role/title)
• Ability to type 45 wpm accurately
• Proficiency in Microsoft Office applications
  
  

Preferred

• Associate’s degree or higher
• Proven experience in a supervisory or management capacity with a team of 20 or more employees
• Experience in a mid-size to large law firm
• Familiarity with timekeeping and document management systems (e.g., NetDocs)
  
  

Other Skills And Abilities

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities
  
  

Sidley Austin LLP is an Equal Opportunity Employer.