Client Service Director - Specialty Markets

Requirements

Description and Requirements

Director – Client Services – Specialty Markets

Regional Business is excited to announce an opening for the Director – Client Services - Specialty Markets role, a strategic leadership position that plays a vital part in shaping our client experience and driving business growth across PEOs, Payroll and Staffing firms, Associations, Unions, Trusts and/or TPAs. This role is ideal for someone who thrives in a dynamic environment, leads with vision, and is passionate about delivering exceptional service to our clients.

As Director – Client Services, you’ll lead a high-performing team of Client Service Consultants and other key Service roles, and collaborate across departments to elevate our market presence, strengthen client relationships, and ensure operational excellence. This role is central to our mission of delivering outstanding service and building long-term partnerships with our clients.

🔹 Key Responsibilities

Lead and develop a team of Client Service Consultants and other key Service roles, focusing on performance, coaching, and talent retention.

Partner with sales leadership to create strategic business plans that drive revenue growth and customer satisfaction.

Build strong client relationships and lead strategic account planning, while enhancing national visibility and brand recognition.

Identify and implement improvements to drive business outcomes.

Collaborate with internal teams and external vendors to ensure timely and accurate service delivery.

Monitor key performance metrics to drive accountability and continuous improvement.

🔹 Key Requirements

Minimum of 5+ years of management experience

Proven leadership experience with the ability to inspire and influence teams.

Strong understanding of Group Benefits products, business operations, financial forecasting, and analytics.

Extensive experience in client relationship management and strategic account oversight.

Demonstrated success in project and change management in driving business solutions

Excellent communication and collaboration skills.

Resilient, adaptable, and proactive with a strong ownership mindset.

🔹 Preferred:

Bachelor’s degree

10+ years Relevant business experience

8+ years of management experience

The expected salary range for this position is $130,000 – $155,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$130,000 – $155,000