Patient Navigator

Job Description

Job Description

In a private OB‑GYN practice focused on women’s health, the Clinical Care Coordinator ensures seamless, patient‑centered care by managing care plans, coordinating services, and serving as the primary point of contact for patients and clinical teams. This role requires a detail‑oriented healthcare professional who reliably closes care gaps, coordinates across multiple providers and settings, and supports patients through complex clinical pathways.

Employment type, schedule, and compensation

• Full‑time, hybrid schedule: four days on site in the office and one day working remotely each week.
• Compensation: Up to $25.00 per hour.

Primary responsibilities

• Serve as the primary liaison among patients, providers, specialists, hospitals, and ancillary services to coordinate complete episodes of care.
• Schedule and manage follow‑up appointments, imaging, laboratory work, procedures, and referrals, ensuring no required action is missed.
• Track and close care plans from initiation through completion; maintain accurate and timely documentation in the medical record.
• Monitor outstanding test results, pathology, and imaging; ensure timely communication of results to patients and providers.
• Educate and counsel patients in clear, accessible language about diagnoses, treatments, medications, pre‑ and post‑operative instructions, and next steps.
• Identify and remove barriers to care, including scheduling conflicts, transportation needs, insurance issues, financial concerns, and limited health literacy.
• Prioritize and proactively outreach to high‑risk patients and those who miss appointments or delay recommended testing.
• Coordinate surgical scheduling and pre‑operative clearances with hospitals and surgical teams when applicable; conduct post‑operative follow‑up and monitor recovery milestones.
• Escalate clinical or safety concerns to providers in a timely manner and support risk‑management processes for follow‑up and documentation.

Required qualifications and experience

• Medical Assistant credential, or equivalent hands‑on healthcare experience.
• Minimum of 2 years of experience in care coordination, case management, women’s health, OB‑GYN, or a related clinical setting.
• Proficiency with electronic medical records (EMR) systems and common medical terminology.
• Strong verbal and written communication skills, including the ability to explain clinical information in plain language.
• Demonstrated ability to manage competing priorities while maintaining accuracy and follow‑through.

Key performance indicators

• Abnormal or critical results routed and addressed within 48 hours, consistently.
• High completion rates for requested follow‑ups and referrals.
• Surgical cases prepared with required clearances and testing completed prior to the scheduled date.
• Improving patient satisfaction and experience scores related to care coordination.
• Reduction in missed follow‑ups and gaps in care over successive measurement periods.

Core attributes

• Compassionate patient advocacy and respect for patient privacy and dignity.
• Relentless follow‑through and accountability for outcomes.
• Sound critical thinking and composure under pressure.
• Collaborative approach that strengthens team functioning and clinical workflows.

This role is suited to a healthcare professional who takes personal ownership of care continuity and values a structured, patient‑focused approach to coordination and follow‑up.