Call Center Representative (Customer Support) - 6720535_1-7970

This job was posted by : For more

information, please see: Volt is immediately hiring a Call Center Representative (Customer Support) in **San Antonio, TX 78229.**

As a Call Center Representative (Customer Support), you will:

• Provide assistance to viewers via phone and/or chat regarding

account management, billing queries, content questions, and basic navigation of our site and applications.

• Basic Technical knowledge to assist with troubleshooting.
• Make Company Streaming product recommendations on each viewer

interaction.

• Other duties as assigned

This is a 3 Months, Temp to Hire, remote, opportunity.

The ideal candidate will have:

• A high school diploma or GED and at least one year of experience in

customer service.

• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and

Google Doc

• Basic Technical knowledge to assist with troubleshooting.
• Strong written and verbal communication skills.
• Excellent typing, phone, and computer navigation skills.
• High standards of written communication, including proper

punctuation, grammar, and spelling in both English and Spanish.

• Good comprehension and documentation skills.
• The ability to navigate the Internet, email, and Instant Messenger

tools.

• Familiarity with digital streaming services and devices.
• A positive, adaptive attitude, ready to switch gears to meet the

needs of our viewers and team.

• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with

department standards.

• A sense of accountability, taking ownership of issues from start to

finish.

• Willingness to work 365 days a year (including holidays) with

24-hour support availability.

• Dependable access to transportation.

Preferred Qualifications include:

• Ability to navigate various digital communication channels

efficiently to provide viewers with prompt, courteous, and accurate information.

• Multitasking and strong interpersonal skills.
• Clear and concise communication skills.
• Poise and professionalism even during high-volume situations.

Pay Rate: \$17.75 per hour.

*Pay range offered to a successful candidate will be based on several

factors, including the candidate\'s education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration!

Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include

the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of

unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [email protected] or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship

status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated

calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf

Thanks & Regards