Bilingual Community Engagement Specialist
- Works with the Mobile Crisis Response team to support the team's response either in person or virtually (if appropriate), to individual's experiencing a mental health crisis. Provide on-site assessment within 60 minutes.
- Triages and dispatches telephone calls that come through the crisis line to the appropriate staff or department as needed. This is done on a rotating schedule.
- Assists in utilizing de-escalation techniques, in coordination with the MCR Clinician, with clients experiencing a mental health crisis.
- Utilizes own lived experience as a consumer of behavioral health services to establish rapport, share experiences and strengthen engagement with the individual's that have experienced a mental health crisis.
- Supports positive recovery behaviors with clients in Behavioral Health Crisis programs with a focus on identifying client strengths and needs, and linking individuals to additional resources and support systems to mitigate future crisis episodes
- May carry a small caseload for post-crisis follow-up activities that include skill building and case management to clients with high need
- Completes required crisis, de-escalation, and position trainings and certifications.
- Maintains confidentiality of privileged information and adheres to client privacy laws
- Demonstrates sensitivity and understanding of all communities and cultures
- Completes required documentation within established timeframes, through use of an Electronic Client Record
- Participates in specific program meetings, including required staff, line of service, and organizational meetings, and required trainings, and consultations.
- Other duties as assigned.
- PCH has a team of additional part-time/variable hour staff to cover the hotline after 7 pm, overnight, on weekends, and holidays. As a last resort, full-time staff may be asked to assist with gaps in coverage, as needed.
- CERTIFICATES, LICENSES, REGISTRATIONS
- Develop hope for recovery
- Increase problem solving skills
- Develop natural support networks
- Participate fully in life in the community
- High school diploma or GED
- 2,000 hours supervised work experience, which can include any combination of paid or volunteer work
- 100 hours supervision in the CRSS performance domains
- 100 hours training and education related to CRSS domains, professional ethics and responsibility, and other core functions
- Successful completion of a written exam for CRSS
- Wage is based on one's experience, qualifications, and bilingual language skills as compared with our position requirements and other similar employees within the organization.
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