Inside Sales Representative

IDEC Corporation
West Dundee, IL

Job Description

Job Description

Description:

The Inside Sales Representative’s primary responsibility is to support the outside sales team by managing day-to-day sales activities, qualifying and developing opportunities, and ensuring timely and accurate follow-up with customers and distributors. This role also manages a portfolio of smaller and developing customer accounts, drives pipeline growth, and collaborates closely with marketing, product management, and field sales to support revenue growth and deliver a seamless customer experience. Key duties include:

  • Support the outside sales team by qualifying leads, developing opportunities, preparing and following up on quotes, and providing ongoing account and sales support.
  • Identify and qualify potential customers through outbound calls, emails, and other lead-generation activities
  • Serve as a primary point of contact for customers and distributors on pricing, quotations, and order-related inquiries in support of outside sales efforts
  • Own and manage a portfolio of smaller and developing customer accounts, including relationship management, opportunity identification, and closing sales
  • Coordinate closely with outside sales representatives to share account insights, schedule meetings, transition growing accounts, and ensure clear ownership and coverage
  • Respond to inbound inquiries, follow up on marketing-generated leads, training events and trade shows
  • Conduct research to understand customer needs, applications, pain points, and purchasing behavior
  • Prepare, deliver, and follow up on quotes, sample requests, and product information for both assigned accounts and outside sales support
  • Manage sales opportunities through the pipeline—from qualification through closing using Salesforce CRM
  • Maintain accurate, timely, and complete customer, opportunity, and activity records in Salesforce to ensure pipeline visibility and forecast accuracy
  • Collaborate with marketing and product teams to align sales activities with campaigns, promotions, and product initiatives
  • Participate in ongoing training to strengthen product knowledge, sales skills, and understanding of IDEC solutions
  • Escalate complex technical questions, negotiations, or strategic opportunities to the Inside Sales Manager or outside sales team as appropriate
  • Consistently meet or exceed assigned sales targets, account growth goals, and activity metrics

Requirements:

  • 2+ years of inside sales, sales support, or account management experience in a B2B sales environment
  • Hands-on experience using Salesforce as a CRM to manage accounts, opportunities, and sales activities
  • Strong customer communication and relationship-building skills
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Highly organized with strong follow-up, time-management, and attention-to-detail skills
  • Team-oriented, self-motivated, and results-driven mindset
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Previous inside sales experience within industrial distribution and technical B2B sales organizations
  • Technical background or exposure to electronic components, industrial automation, controls, or related products
  • Ability to understand and discuss technical product features, datasheets, and basic specifications
  • Experience directly supporting outside or field sales teams
Posted 2026-05-14

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