Inside Sales Representative

Job Description

Job Description

Description:

The Inside Sales Representative’s primary responsibility is to support the outside sales team by managing day-to-day sales activities, qualifying and developing opportunities, and ensuring timely and accurate follow-up with customers and distributors. This role also manages a portfolio of smaller and developing customer accounts, drives pipeline growth, and collaborates closely with marketing, product management, and field sales to support revenue growth and deliver a seamless customer experience. Key duties include:

• Support the outside sales team by qualifying leads, developing opportunities, preparing and following up on quotes, and providing ongoing account and sales support.
• Identify and qualify potential customers through outbound calls, emails, and other lead-generation activities
• Serve as a primary point of contact for customers and distributors on pricing, quotations, and order-related inquiries in support of outside sales efforts
• Own and manage a portfolio of smaller and developing customer accounts, including relationship management, opportunity identification, and closing sales
• Coordinate closely with outside sales representatives to share account insights, schedule meetings, transition growing accounts, and ensure clear ownership and coverage
• Respond to inbound inquiries, follow up on marketing-generated leads, training events and trade shows
• Conduct research to understand customer needs, applications, pain points, and purchasing behavior
• Prepare, deliver, and follow up on quotes, sample requests, and product information for both assigned accounts and outside sales support
• Manage sales opportunities through the pipeline—from qualification through closing using Salesforce CRM
• Maintain accurate, timely, and complete customer, opportunity, and activity records in Salesforce to ensure pipeline visibility and forecast accuracy
• Collaborate with marketing and product teams to align sales activities with campaigns, promotions, and product initiatives
• Participate in ongoing training to strengthen product knowledge, sales skills, and understanding of IDEC solutions
• Escalate complex technical questions, negotiations, or strategic opportunities to the Inside Sales Manager or outside sales team as appropriate
• Consistently meet or exceed assigned sales targets, account growth goals, and activity metrics

• 2+ years of inside sales, sales support, or account management experience in a B2B sales environment
• Hands-on experience using Salesforce as a CRM to manage accounts, opportunities, and sales activities
• Strong customer communication and relationship-building skills
• Proven ability to manage multiple accounts and priorities simultaneously
• Highly organized with strong follow-up, time-management, and attention-to-detail skills
• Team-oriented, self-motivated, and results-driven mindset
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Previous inside sales experience within industrial distribution and technical B2B sales organizations
• Technical background or exposure to electronic components, industrial automation, controls, or related products
• Ability to understand and discuss technical product features, datasheets, and basic specifications
• Experience directly supporting outside or field sales teams