On-Call Mobile Crisis Responder

Job Description

Job Description

On-Call Mobile Crisis Responder
Location: Remote, Training - Park Forest, IL
Schedule: On-call; evenings and weekends required
Position Type: On-Call, Part-Time
Compensation: Compensation is provided per day and per crisis event, with rates ranging from $30 to $225 per day/event , depending on the nature and duration of the assignment.

SUMMARY
Our client is seeking an On-Call Mobile Crisis Responder to provide immediate crisis intervention services to youth under 21 who are experiencing a mental health emergency that may pose a danger to themselves or others. This position is critical in stabilizing crisis situations through rapid in-person response and short-term service linkage.

RESPONSIBILITIES

• Serve as an on-call responder for Designated Service Area (DSA) #25.

• Be immediately available during scheduled on-call shifts to respond to crisis referrals for youth under the SASS program, as well as Medicaid adults, MCO members, and Pathways clients.

• Accept all crisis referrals from the CARES line within 30 minutes—no-decline policy applies.

• Respond in-person to all Mobile Crisis Response (MCR) requests within 90 minutes of receiving the referral.

• Complete crisis screening and assessment using the Illinois Medicaid Crisis Assessment Tool (IM-CAT).

• Provide immediate short-term follow-up, transition planning, and linkage to necessary services.

• Complete MCR intake documentation at the point of crisis and ensure all records are accurate and timely.

• Facilitate safe outcomes such as family reunification, temporary placement, or psychiatric hospitalization.

• Coordinate referrals and follow-ups based on client and family needs.

• Remain reachable via mobile phone during on-call hours; maintain a home phone line as a backup contact method.

• Submit all required administrative documentation (e.g., mileage logs, timesheets) per agency protocols.

• Attend supervision, team meetings, and ongoing training as required.

• Adhere to mandated reporting requirements and agency policies.

• Provide on-call crisis support as directed by the supervisor.

• Perform additional duties as assigned.

TRAUMA-INFORMED APPROACH
All team members must apply a trauma-informed framework that prioritizes the “5 S’s”:

• Safety – Ensure both physical and emotional safety.

• Self-regulation – Maintain emotional control to better support clients.

• Supportiveness – Cultivate respectful and empathetic relationships.

• Strengths – Recognize and build upon client strengths.

• Self-care – Engage in practices that protect personal well-being and reduce stress.

QUALIFICATIONS

• Education: Bachelor’s degree in Social Work or a related field (required).

• Experience: Minimum of 1 year working with at-risk youth and/or in crisis response.

• Language Skills: Strong verbal and written communication; able to document and present case information effectively.

• Math Skills: Basic skills including percentages, ratios, and data interpretation.

• Reasoning: Capable of addressing a variety of crisis scenarios with sound judgment.

• Job Knowledge: Understands and applies knowledge necessary for effective crisis intervention.

• Quality: Demonstrates accuracy and thoroughness in all work.

• Safety: Committed to adhering to all safety and infection control protocols.

OTHER REQUIREMENTS

• Flexible availability for on-call shifts, including nights and weekends.

• Must be able to transport clients using a personal vehicle.

• Openness to feedback and continuous improvement.

• Participation in all required trainings, meetings, and performance improvement activities.

CERTIFICATES, LICENSES & INSURANCE

• Valid Illinois driver’s license

• Clear driving record

• Proof of current automobile insurance

COMPENSATION

• Compensation is provided on a daily and per-crisis-event basis.

• Rates range from $30 to $225 per day/event , based on the nature and duration of the assignment.