Care Coordinator Case Assistant Inpatient

Overview:

The Case Assistant plays a vital role in supporting the Carle Care Coordination team by partnering closely with Social Workers and RN Case Managers to ensure seamless patient care. This position provides essential operational and administrative support, including managing referrals, coordinating documentation, and facilitating required communications such as Medicare and observation notices.

Serving as a key point of contact, the Case Assistant helps guide patients through the care continuum by screening, scheduling, and connecting them with appropriate providers and services. With a strong focus on service excellence, this role creates a welcoming and supportive experience—both over the phone and in person—while promoting Carle’s services and ensuring each patient’s needs are met with compassion, efficiency, and professionalism.

Responsibilities: Provides routine office and clerical support to department staff, as appropriately delegated.Documents assistance in Case Management system and Epic.Responsible for maintaining Medicare regulatory compliance with the delivery of the "Important Message" documents.Collaborates with the RN Case Manager and SW Case Manager to develop a plan of care for discharging the patient.Assists with nursing home placement to ensure a smooth transition for the patient, including: placing referrals, updated referrals, and answering incoming calls from the nursing facilitiesCollects data on assigned patients and help to ensure accurate documentationDemonstrates knowledge of Medicare and MOON letter guidelines, and delivers the letters based on the timelines outlined.Performs or assists case managers and/or social workers with daily tasks. This may include assisting in arranging transportation and/or transport and other necessary tasks.Schedule specialty and primary care post discharge appointments.Obtain prior authorization as needed.Acts as liasion for ED providers and Hospitalists for ancillary services.Coordinate external primary and specialty services in and out of network.Communicates post discharge directives, appointments and necessary information. Qualifications:

Education: GED/HS Diploma

Work Experience: 3+ years of Customer Service experience

Carle Health Company Overview:

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

 

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range: The compensation range for this position is $18.97per hour - $30.73per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.