Lead dispatcher hvac

Job Summary
We are seeking a hardworking, high-energy dispatcher to join our team. You'll play a vital role in providing excellent customer service and keeping our daily operations running smoothly by scheduling service calls and providing support to our field technicians. If you're dependable, thrive under pressure, and love being the person who makes things happen, we want to hear from you!

Duties and Responsibilities:

• Schedule appointments from incoming phone calls, emails, and online chats
• Schedule and dispatch service technicians efficiently based on location and expertise
• Monitor technician GPS and the dispatch board to ensure maximum efficiency and adjust schedules throughout the day to accommodate emergency service calls
• Communicate clearly with customers to confirm appointments and provide updates throughout the day
• Call customers to schedule preventive maintenance appointments
• Assist service technicians with ordering warranty parts and processing warranty claims
• Order office supplies and assist with basic marketing initiatives
• Attend weekly company service meetings
• Be able to assist service technicians with after-hours or weekend scheduling during extreme weather/peak season

Qualifications:

• A customer-centric attitude with an eagerness to exceed expectations
• Previous experience as a dispatcher, logistics, customer service, or in a similar position.
• Confidence and comfort on the phone are a must!
• Must have strong verbal and written communication skills
• Excellent organizational skills and ability to multitask
• Thrive under pressure and adapt to changing priorities
• Familiarity with Service Titan or similar field service software is a plus

Why join us?

• Competitive pay, starting at $20-25 an hour, depending on experience
• 100% employee-paid health insurance
• Simple IRA with company match
• Paid time off + paid holidays
• Ongoing training and professional development
• Supportive, team-oriented work environment

Ready to join a company that values your skills in both customer service and technician management? Apply today to become our next Lead Dispatcher!

To apply:

Please submit your resume and a brief cover letter outlining your experience to:

[email protected].

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Goodfield, IL 61742 (Required)

Work Location: In person