Field Support Representative

Overview

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload truckload and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting rewarding industry.

Dohrn is currently seeking a Full Time Field Support Representative at our Northlake Il Terminal.

Wage: $18.50/hour

Schedule: Monday to Friday 7am-3:30pm

Responsibilities

Prepare paperwork for launching drivers
Answer and direct phone calls regarding tracing pickups driver communication customer service
Provide clerical support for Operations
Complete daily reports for OS&D payroll driver hours and attendance
Contact customers to schedule appointments residential and driver collect/COD shipments
Communicate with customers concerning Dispatch adjustments deadlines and concerns
Dispatch pickups to Drivers and answer Driver questions
Check in drivers ensuring their paperwork is intact and complete
Collect and review all driver paperwork for accuracy
Help educate drivers on proper paperwork completion
Enter Driver Vehicle Inspection Report data
Scan bills of lading delivery receipts manifests strip sheets
Image and index all documents to the central imaging system
Work in Imaging Check to ensure all documents have been scanned
Perform other data entry as needed
Perform other duties as needed

Qualifications

Valid Driver License
High School completion or equivalent
Computer skills including Microsoft Office
Data entry 10-key and typing experience
Detail-oriented organized
Good communication skills- verbal and written
Excellent customer service skills
Problem solver self-motivated
Ability to multi-task in a fast-paced environment and react to change productively
Ability to work in a team as well as individually
Excellent attendance

Working Conditions/Physical Demands

Primarily sedentary work which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate and there are minimal hazardous or unpleasant conditions caused by noise dust etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering grasping and typing; manual dexterity includes repetitive motion of the wrists hands and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone office machinery and conversations of others

Pay Range

Starting from USD $18.50/Hr.

Required Experience:

Unclear Seniority