Supplier Quality
- Fearless Innovation we are pioneers unafraid to change the norm in relentless pursuit of better
- Forward Together we believe that when we work together toward a collective goal, we all succeed
- Integrity Over Everything we believe in long term relationships and doing what is right, always
- Nimble, Always we are solutions obsessed, move fast, and stay nimble
- Be the Bar we set our own standard of excellence and hold ourselves to it
- Own and execute the Supplier Quality Assurance program across global suppliers.
- Qualify, audit, and approve suppliers for fiber optics, RF, mechanical, and plastic components.
- Define and flow down quality requirements, specifications, and inspection criteria to suppliers.
- Maintain supplier quality documentation including control plans, PPAP/FAI records, and scorecards.
- Establish incoming inspection plans based on supplier risk, part criticality, and performance.
- Review and disposition nonconforming material (NCMR/MRB).
- Lead containment actions for supplier quality issues to prevent production or customer impact.
- Support component and supplier risk assessments (PFMEA, risk registers).
- Conduct supplier audits (process, quality system, product) aligned to ISO 9001 / ISO 14001 / customer requirements.
- Assess supplier manufacturing processes including:
- Fiber optic cable extrusion, termination, polishing, and testing
- Sheet metal fabrication and finishing
- Injection molding, tooling, and process control
- Track and verify closure of audit findings and corrective actions.
- Lead supplier corrective action requests (SCARs) using 8D, DMAIC, or equivalent methodologies.
- Perform root cause analysis with suppliers for recurring or critical defects.
- Drive preventive actions and continuous improvement initiatives.
- Develop and maintain supplier scorecards (quality, delivery, responsiveness, cost).
- Monitor key metrics such as PPM, on-time delivery, audit results, and escape rates.
- Support supplier development activities to improve capability and reduce risk.
- Partner with Engineering, Manufacturing, Supply Chain, and NPI teams.
- Support new product introduction (NPI) by qualifying suppliers and components.
- Review and approve supplier process changes (PCN/ECR/ECO impact assessments).
- Support customer audits, quality reviews, and escalation management as needed.
- Bachelor’s degree in engineering, Quality, Manufacturing, or related field.
- 5+ years of experience in Supplier Quality, Manufacturing Quality, or Quality Engineering.
- Experience supporting fiber optics, telecom, data center, or electromechanical products strongly preferred.
- Strong understanding of: Fiber optic components and assemblies, Sheet metal and injection molding manufacturing processes, Mechanical drawings and specifications
- Experience with: Supplier audits and qualifications, Root cause analysis and CAPA, Risk-based quality planning
- Working knowledge of ISO 9001, customer quality requirements, and industry standards (TIA, IEC, Telcordia a plus).
- Strong problem-solving and data analysis skills.
- Ability to influence suppliers and drive corrective actions.
- Clear written and verbal communication with internal teams and external suppliers.
- Comfortable working in a fast-paced, global supply chain environment.
- ASQ certifications (CQE, CSQP, CQA).
- Experience with PPAP, FAI, and supplier change management.
- Familiarity with high-volume manufacturing and contract manufacturers.
- Experience supporting hyperscale data center or telecom customers.
- Up to 25–40% travel to supplier sites (domestic and international), as required
- Ability to learn, unlearn, and relearn. The ability to learn quickly and continuously and maintain a flexible and adaptive mindset necessary for a fast-paced environment.
- A proactive, self-driven mindset where your growth is dependent on you.
- Creative problem solving; if you don't know the answer, you’ll know how to find a way to it.
- Multi-tasking with the ability to handle multiple inquiries at once and prioritize them accordingly.
- Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.
- Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.
- Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.
- Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.
- 401(k) Match – we offer up to 5% company match to help you plan for your future.
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