IT Application Development Director - Remote

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work ®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote IT Application Development Director. The Director, Application Development & Implementations, will provide leadership and oversee the IT implementations team for client and partner implementations. The Director is responsible for the success of the IT implementations delivery, inclusive of effectively handling project teams, tracking against key achievements, identifying project dependencies escalating and mitigating project risks, and keeping project stakeholders informed of the project status.

This role will focus on continuous technical implementation processes improvements to improve the consistency and efficiency of Paradigm’s implementations project delivery. The position is an external client and partner-facing role, and it is important for this person to be dedicated to keeping the implementation process and projects on track through appropriate communications and integration with business partners from Implementations, Operations, Sales, Finance and Account Management. Each client/partner will have different goals and requirements, and it is the role of this Director to balance the customer objectives with the PSN strategic objectives for an exceptional client experience.

RESPONSIBILITIES:

• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
• Lead technical implementation delivery of the Paradigm Specialty Network products.
• Responsible for successful implementation within the defined timeframe and budget.
• Coordinate with internal stakeholders to understand the Statement of Work of client’s goals and objectives, translating them into actionable directives for project managers and business analysts.
• Manage the delivery of the IT implementation timelines for all client/partner implementations.
• Manage the delivery of the client or partner design documentation, inclusive of appropriate sign-off.
• Maintain communication with the client and internal stakeholders on overall project status including all milestones and any risks associated to project completion.
• Create and maintain standard operating process reference material for internal staff and external client use including all workflows and client protocols.
• Provide strategic insights to internal organizational leaders on areas of improvement to the implementation process that can reduce time to market, reduce costs and increase ROI.
• Work with other App Dev Directors on continuous improvements of technology capabilities to ensure most efficient and effective implementations.
• Establish and track IT implementation metrics (KPIs) to increase visibility alignment and accountability to meet delivery goals.
• Establish team metrics and dashboard, ongoing management of the internal controls to ensure business metrics (KPI’s) are met or exceeded.
• Ownership of the client implementation SharePoint site and all pertinent documentation including but not limited to; project plan, requirements/client designs, testing plans, workflows and technical specifications.
• Ensuring all compliance audit materials are stored and available as needed.
• Monitor the warranty period of the implementation for 30 days post go live. Ensuring all postproduction validations are complete prior to project conclusion.
• Successful “hand-off” of the client implementation and ongoing support to IT Production Support, Account Management and operations teams once the implementation is complete.
• Identify cross team roadblocks and develop solutions.
• Review team’s performance and adjust accordingly.
• Guide, maintain and enforce departmental practices, methodologies, policies and procedures.

SUPERVISORY RESPONSIBILITIES:

• Mentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback to achieve their best performance and goal attainment
• Set the tone for a strong Enterprise culture and high employee engagement.
• Ensure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies.
• Ensure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities.

QUALIFICATIONS:

• Bachelor’s degree in computer science, Project Management, Business Management or related field or equivalent experience.
• Demonstrated experience leading strategic technology initiatives.
• Lead by example as well as being a strong mentor and people developer.
• Strong communication skills and ability to work cross-functionally ensuring customer service excellence.
• Outstanding communication and presentation skills, with the ability to convey sophisticated concepts simply and clearly to a variety of stakeholders. Capable of connecting with multiple audiences and articulating lines of reasoning.
• Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization.
• Enjoy a fast-paced, high-intensity environment; able to handle multiple priorities.
• Must be client driven, ability to work within a team environment, and be focused on providing a high quality of service to the client.
• Professional, effective leader with a proven ability to build, inspire and motivate teams while driving world-class services.
• Ability to manage and plan team budget
• Solid project management and coordination skills with strong problem solving/analytical thinking and technical background, able to design and hands-on implement technical solutions to complex business problems.
• Strong business analysis and IT integration skills.
• Strong IT Agile experience
• Expertise in EDI (837,277,999.) and web services.
• Proficient with Microsoft productivity tools
• Working knowledge of the Workers’ Comp industry.

Paradigm Benefits:

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at [email protected].

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.