Senior loss prevention manager

The Senior Loss Prevention Manager plays a critical strategic leadership role in defining and governing enterprise-wide inventory accuracy, asset protection, and operational compliance across Claire’s stores. Responsible for leading, developing, and providing strategic direction to all field / corporate Loss Prevention and operational leaders to drive accountability and oversight for our comprehensive loss prevention strategy.

This highly field-based role requires extensive travel to conduct inventory counts, audits, and reviews that safeguard company assets and reinforce operational excellence. By developing field teams and partnering closely with store and corporate leaders, the Senior Loss Prevention Manager ensures consistent execution of inventory accuracy, asset protection, and operational precision across the fleet.

Key Responsibilities

Leadership & Strategic Development

• Manage, coach, and strategically develop the field-based Loss Prevention team, setting the vision and high standards for performance and accountability.
• Provide strategic direction to all field leaders (DMs and RDs) on compliance expectations, cycle count process integrity, and operational standards.
• Train and mentor field teams in person during site visits, reinforcing best practices for inventory management and compliance.

Strategy & Executive Insight

• Develop strategy & govern the integrity of cycle counts across the fleet, ensuring consistency, high accuracy, and follow-through on systemic variances.
• Analyze and identify root causes of systemic inventory inaccuracies and lead problem-solving efforts to prevent recurrence at an enterprise level.
• Implement and oversee high-impact programs and initiatives to reduce shrink, fraud, and operational loss.
• Provide high-level insights, updates, and strategic recommendations to senior and executive leadership regarding LP trends, risks, and long-term mitigation strategies.

Investigations & Case Management

• Direct and oversee complex and high-profile investigations into internal and external theft, fraud, and policy violations.
• Manage surveillance, detection, and documentation of all LP cases, ensuring accurate and centralized reporting in case management systems.
• Partner with law enforcement and external agencies as needed to resolve major cases.

Audits & Compliance

• Develop and conduct advanced field audits and virtual oversight of store operations, inventory accuracy, and cash-handling procedures, focusing on high-risk locations.
• Ensure timely root-cause corrective action plans are implemented, monitored, and resolved across multiple units.
• Master and leverage Exception-Based Reporting (EBR) data and other complex analytics to proactively detect and address risks.
• Prepare and present executive-level audit findings and compliance updates to Operations, HR, and Executive teams.

Technology & Systems

• Lead the strategic evaluation and optimization of all security systems (CCTV, intrusion, access control, EAS/RFID) to maximize asset protection effectiveness and ROI.
• Drive the implementation strategy for new loss prevention and inventory accuracy technology across the fleet.
• Govern the use of Exception-Based Reporting (EBR) and other reporting tools to proactively identify and resolve enterprise-level risk trends.
• Partner with IT to ensure ongoing maintenance, reliability, and security of all LP technology infrastructure.

Culture & Engagement

• Define and embed a proactive culture of compliance, accountability, and integrity across all field teams.
• Serve as a strategic partner to store, field, and corporate leaders, reinforcing that loss prevention, cycle counts, and problem-solving are essential enablers of operational excellence and customer trust.
• Develop and execute communication plans to positively influence field behavior and promote awareness of LP initiatives.

Qualifications

• 5+ years of multi-unit retail experience in Loss Prevention, with an emphasis on strategic oversight and program management.
• 3+ years of direct management experience leading field-based LP or AP professionals.
• Proven track record of governing and ensuring the integrity of physical inventory and cycle count processes at scale.
• Strong attention to detail and exceptional analytical skills in record keeping and risk analysis.
• Comfortable with moderate field travel (up to 30–40%) to support critical investigations and high-level audits.
• Strong organizational, time management, and professional presentation skills.
• Proficiency in Microsoft Office Suite and advanced inventory management/analytics systems (including EBR).
• Valid driver’s license, auto insurance, and ability to travel overnight.

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

*Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email [email protected] . Only messages sent for this purpose will be considered.