Customer Service Representative (Lake Zurich)
Job Description:
This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.
Job Title: Customer Service Specialist
Location: Lake Zurich, IL (fully onsite)
Industry: Manufacturing
Pay: $23 - $26 / Hour
Benefits : This position is eligible for medical, dental, vision, and 401(k).
Key Responsibilities:
- Order processing: Accuracy and follow-up to ensure timely fulfillment and customer satisfaction
- Project Management: Proven ability to manage projects, timelines, and cross-functional coordination effectively
- Export Operations: Hands-on experience with export processes, including freight bookings
- Time Management: Respond promptly and professionally to customer inquiries and complaints.
Qualifications:
- Must be able to commute everyday onsite to Lake Zurich, IL
- Minimum of 2 years of product based customer service experience
- Strong technical skills and familiarity with SAP or Salesforce a plus
- Exceptional written and verbal communication skills, with the ability to engage confidently with senior leadership and international stakeholders
- Professional business correspondence and follow-up to utilize different software platforms
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