Administrator, Delivery Services Customer Services

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Delivery Services Customer Service Rep’s primary objective is to resolves customer requests,
questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting.
Communication is continuous phone and email interaction with customers, vendors, co-workers
and carriers.

Responsibilities

Responsible for compliance with applicable Corporate and Divisional policies and procedures.

• Manages resolutions of customer inquiries or complaints, as well as resolving and
  researching problems with mail, packages, lost or miss-delivered shipments.
• Perform day-to-day administrative tasks such as processing letters/packages, internal
  pick-up requests, Rush deliveries, and Staples download.
• Document data and retain information files by entering, recording, storing, or maintaining
  information in written or electronic form.
• Investigate documents and record errors found while resolving customer issues.
• Provides back up for package receiving, mail center, specialists or other areas as needed.
• Completes required training to support area functions as necessary.
• Supports and provides input for department systems and/or scanning equipment.
• Participates in cross-functional teams to coordinate operational enhancements.
• Provides input towards departmental goals and long range planning.

Qualifications

• High School Graduate or GED and be able to read, understand and enter information into
  training records and IT systems all written in English.
• 1-3 years Delivery Services or related experiences.
• Must be capable of lifting up to 70 lbs., walking, standing, stooping and climbing ladders
  as well handling heavy packages.
• Must have valid driver’s license when operating company vehicles on public roadways.
• Excellent communication and problem solving abilities needed, adaptable to change and able
  to perform independently required.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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