Complex General Manager

CMP.jobs
Champaign, IL
About The Role

ICON Lodging is seeking an experienced and motivated Complex Manager to lead day-to-day hotel operations of the Hyatt Place Champaign . This role is ideal for a hands-on hospitality professional with a strong background in food & beverage and general hotel operations. The Complex Manager will oversee multiple departments, ensuring operational efficiency, staff development, and exceptional guest service.

Key Responsibilities

Operational Oversight

  • Manage daily hotel functions, focusing on front office, food & beverage, and guest services.

Team Leadership

  • Supervise department leads and drive performance management, development, and adherence to Hyatt standards.

Guest Experience

  • Ensure service excellence and guest satisfaction through team responsiveness and attention to detail.

Revenue & Expense Management

  • Assist in budget planning, cost control, and performance analysis to maximize profitability.

Training & Development

  • Foster a culture of continuous improvement through staff coaching and cross-functional collaboration.

Compliance & Safety

  • Ensure hotel operations comply with brand policies, safety standards, and local regulations.

Project Coordination

  • Lead or support special initiatives and multi-departmental projects.

Other Duties

  • Perform additional tasks as assigned by the Regional Director of Operations or VP of Operations.

Qualifications

  • 3–5 years of experience in hotel operations or hospitality management (food & beverage experience strongly preferred)
  • Proven leadership skills with a track record of team development
  • Strong communication, organizational, and decision-making abilities
  • Experience with hotel management systems (e.g., Opera, Micros)
  • Working knowledge of accounting and financial analysis

Working Conditions

  • Fast-paced hospitality environment with weekend, evening, and holiday availability as needed
  • On-call availability when offsite

Physical Requirements

  • Ability to walk or stand for extended periods while overseeing multiple departments
  • May be required to assist with physical tasks including lifting up to 50 lbs.
  • Frequent use of a computer for scheduling, reporting, and communication
  • Regular guest interaction and team engagement across the property
  • Analytical tasks involving forecasting, budgeting, and reviewing profit/loss statements

Apply now to become part of a dedicated team committed to delivering exceptional guest experiences and driving operational excellence.
Posted 2025-07-27

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