Complex General Manager
- Manage daily hotel functions, focusing on front office, food & beverage, and guest services.
- Supervise department leads and drive performance management, development, and adherence to Hyatt standards.
- Ensure service excellence and guest satisfaction through team responsiveness and attention to detail.
- Assist in budget planning, cost control, and performance analysis to maximize profitability.
- Foster a culture of continuous improvement through staff coaching and cross-functional collaboration.
- Ensure hotel operations comply with brand policies, safety standards, and local regulations.
- Lead or support special initiatives and multi-departmental projects.
- Perform additional tasks as assigned by the Regional Director of Operations or VP of Operations.
- 3–5 years of experience in hotel operations or hospitality management (food & beverage experience strongly preferred)
- Proven leadership skills with a track record of team development
- Strong communication, organizational, and decision-making abilities
- Experience with hotel management systems (e.g., Opera, Micros)
- Working knowledge of accounting and financial analysis
- Fast-paced hospitality environment with weekend, evening, and holiday availability as needed
- On-call availability when offsite
- Ability to walk or stand for extended periods while overseeing multiple departments
- May be required to assist with physical tasks including lifting up to 50 lbs.
- Frequent use of a computer for scheduling, reporting, and communication
- Regular guest interaction and team engagement across the property
- Analytical tasks involving forecasting, budgeting, and reviewing profit/loss statements
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