Customer Service Administrator

Job Description

Job Description

Title: Customer Service Administrator / Parts Coordinator
Location: Frankfort, IL 60423
​Duration:3+ month(s)
Work hours: 40 hours
ONSITE - 100%
Details:
Specific Skills Needed: Service Ticket Data Entry and management; Schedule service calls & installations for local technicians; Follow up with reps / technicians on cases in progress
Top 3-5 desirable attributes/qualifications
Good Communication Skills.
Proficiency in computer systems and computer usage.
Able to work with limited supervision.
Required levels/ Years of Experience education: there is flexibility

GENERAL FUNCTION
Organized and detail-oriented individual with exceptional administrative skills and strong communication abilities to manage our parts department and handle various office tasks related to it. The ideal candidate will play a vital role in ensuring smooth operations and providing top-notch customer service to our clients and staff.

MAJOR DUTIES AND RESPONSIBILITIES
• Parts Inventory Management: Effectively maintain and oversee our parts inventory to ensure availability and timely fulfillment of customer needs.
• Order Management: Create and manage purchase orders and sales orders for parts, ensuring accuracy and efficiency in the process.
• Parts Selection: Efficiently pick parts required for customer repairs, contributing to our service excellence.
• Record Keeping: Maintain service repair records to track and manage the history of repairs and parts usage.
• Customer and Staff Support: Provide timely and knowledgeable assistance to customers and staff, addressing inquiries and ensuring exceptional customer service.
• Collaboration: Work closely with our internal Service Team, manufacturers, and customers to coordinate parts requirements and deliveries.
• Inventory Counts: Conduct regular parts inventory counts to monitor stock levels and make data-driven decisions.
• Sales Enhancement: Develop and implement strategic plans to boost sales within the parts department.
• Sales Analysis: Analyze parts sales and maintain stock levels to meet customer demands while optimizing inventory efficiency.

BASIC QUALIFICATIONS
• Previous experience in parts/inventory management such as an Auto Parts role is advantageous but not mandatory.
• Proven experience in managing a multifaceted office environment with diverse responsibilities and interactions.
• Strong organizational and administrative skills.
• Excellent attention to detail and a commitment to maintaining accuracy.
• Effective communication skills for interacting with customers and internal teams.
• A proactive and adaptable approach to problem-solving and improving departmental processes.

PREFERRED QUALIFICATIONS
• High School Diploma or Equivalent
• Administrative Office Experience 1-3 Years
• Proficiency in computer systems and computer usage. Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.