Sr Manager, Merchant

Work Location Type: Hybrid

Req Number 323389

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $120,400.00 to $200,700.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Senior Manager, Merchant connects customer needs with the right product solutions and category strategy. This role establishes and leads the strategy of a category of up to $600M in annual revenue. Works with multiple teams across the organization to implement the category strategy like Supplier Management, Product Information, Publishing, and Software Development. You will get prime exposure to the MRO industry. Reporting to a Director of Merchandising the Senior Manager, Merchant is based out of either Grainger's Lake forest, IL headquarters, or Chicago, IL Merchandise Mart office but will work from either office or in the field visiting customers or suppliers 3 days a week.

You Will

• Start with the voice of the customer. Conduct external research on like markets and competition performance and use internal data that includes purchasing patterns, interactions on Grainger.com, and customer feedback to identify product assortment opportunities and customer experience improvements.
• Establish the right product assortment: add and discontinue products, select suppliers, and determine branding strategy, including our private label.
• Establish a category strategy and implement it (manage multiple workstreams and keep teams accountable)
• Prioritize requests sent to cross-functional teams (e.g., Product Information, Publishing, Search, Content Strategy), focusing on the most critical activities that drive category growth. Ensure requests are sequenced and scoped to support efficient downstream execution.
• Lead a cross-functional team to execute the right customer experience through building meaningful product groupings, selecting attributes for web filters, establishing product table structures, and determining the content strategy (product information, images, and complementary materials).
• Challenge the status quo, promote change, navigate uncertainty, and identify opportunities to accelerate growth and expand market share.
• Leverage technology tools to analyze large amounts of information from disparate sources to make data-driven assortment and presentation strategy decisions.

You Have

• Bachelor's Degree in engineering, technology, science, marketing, logistics, business or relevant field.
• 7+ years relevant professional experience
• Experience building and executing growth, go-to-market, and/or merchandising strategies
• Experience translating strategies to tactics and leveraging analytics and customer insights to drive data-based decisions.
• Experience collaborating cross functionally at all levels of the organization and influencing senior level business partners in prioritizing and executing strategic initiatives.
• Familiarity with manufacturing processes and MRO customers

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

#LI-LE1
#LI-hybrid