Customer Service Representative
LaSalle Network has partnered with a global distributor of industrial products that is committed to providing cost-effective solutions and consulting. They are seeking an energetic, personable Customer Service Representative to join their team in Chicago.
Responsibilities:Handle high volume of inbound and outbound calls with clients/customers
Perform order entry; enter orders into the SAP system direct
Input orders, modify existing orders and communicate as necessary to ensure internal data remains accurate; verify account balances as needed
Answer product questions as the first line of response
Facilitate resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution
Expedite delivery per customer requests, and verify orders are fulfilled on time and per customer specifications
Identify variances including delivery dates, price and order quantities, and initiate communication to the respective customer to ensure resolution
Advise customers of the status of open items including but not limited to order processing, product audits, routing and quotes
Process customer credit card payments
Requirements:
1+ year of call center experience
1+ year of customer service experience
Good phone presence
Excellent soft skills
Key Details:
$19/hr while on contract and $21/hr upon converting to a permanent employee
LaSalle Network consultants are eligible to enroll in benefits –
If you meet these qualifications, we invite you to apply today!
Thank you, Jessica McCourtProject Manager
LaSalle Network #LI-JM2
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