Lead Front Desk Associate

ABOUT US : The Des Plaines Park District, established in 1919, features more than 50 parks and facilities. As an Illinois Distinguished Accredited Agency, we service a culturally diverse and growing community with hundreds of affordable recreational and educational programs, classes, and events for kids, teens, adults, and families each season. "Enriching Lives Everyday" is our vision and our constant goal.

JOB IDENTIFICATION

Job Title: Lead Front Desk Associate- Prairie Lakes

Grade: V

FLSA: Non-Exempt, hours not to exceed 1450/year

Department: Recreation

SUPERVISORY RELATIONSHIPS

Reports to: Fitness Supervisor

BASIC FUNCTION

Lead Front Desk Associate is responsible for providing exceptional customer service, greeting and checking in members, handling cash transactions and registration for services, programs, and facility memberships, and having a solid knowledge of Des Plaines Park District operations.
Hours are a combination of mornings, afternoons, and early evenings.

ESSENTIAL DUTIES

• Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.

• Responsible for cash control of the front desk cash drawer and incoming cash registrations.

• Answering all incoming phone calls and in-person inquiries, addressing caller inquiries or routing to the proper person, if necessary.

• Assist the Fitness Supervisor in leading front desk training for all front desk staff

• Help coordinate front desk schedule, provide suggestions for optimal front desk operations.

• Register applicants for Fitness Center memberships, Resident I.D. Cards, Pool Passes, and programs. Process reservations for racquetball courts.

• Market and sell PLCC fitness center memberships, programs, and rentals. Give tours as needed.

• Develop and maintain working knowledge of telephone systems, copy machine, building intercom, pass card printer, any other office equipment, POS system, and RecTrac software. Assist other staff with issues or questions.

• Respond to emergencies in the facility, which may include incidents of a serious nature.

• Perform photocopying or complete other project needs for the Park District staff as requested.

• Receive and distribute incoming mail.

• Assist instructors by printing class rosters and calling participants of cancelled classes.

• Make decisions and problem-solve issues that arise during the shift.

• Be aware of all activities scheduled in the facility during the shift.

• Ensure signage in facility is current (flyer boards & bins, table tents, and closing or other signs)

• Add any changes or corrections to the facility schedule and master Spectrum copy

OTHER DUTIES

• Communicate openly with Fitness Supervisor, Assistant Supt. of Recreation, and other staff to ensure the smooth operation of the facility.

• Keep the work area and lobby clean.

• Act as Person in Charge of PLCC in the event of an emergency if the Manager or Supervisor is not present, according to the Crisis Manual.

• Complete tracking and attendance/usage reports as requested by Fitness Supervisor.

• Direct patrons in the event of an emergency, such as fire, severe weather

• Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual

• Perform additional duties as assigned.

• Serve on the Employee Relations Committee or Customer Service Committees, as assigned

POSITION QUALIFICATIONS

Education: High School diploma, Bachelor’s degree or some college preferred

Experience: Must be 21 years or older.

Office experience, cash handling and ability to handle public contact preferred.

Certifications: CPR and First Aid Certified within 6 months, Classes available through Park District upon hire

PERKS & BENEFITS: PART TIME STAFF - IMRF

• IMRF Defined Benefit Pension

• Personal time

• All recreational and revenue facilities at no charge during active employment, including dependents

• Rent meeting/party spaces for 75% off the resident rate; revenue facilities will be at a 25% discount

• No charge for general programs/pre-registration (some exclusions apply)

• 50% discount on camps/leader programs at resident rates, does not include trips/contractual programs.

• Purchase Pro Shop supplies at Lake Park at cost plus 10%

• Contractual classes/programs at a discounted rate

• 25% discount for Personal Training sessions

• 25% discount on Artistry In Motion, Jr. Warrior Basketball, Lady Warrior Basketball, and Warrior Swim team.

• Special Events free with preregistration. Ticketing for attendance as required.

Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact our HR Coordinator, Ellie Asa, at the Park District at 847-391-5099 or email at [email protected] so that we may make the necessary arrangements for you.