IT Support Specialist
- Provision new devices and hardware, such as laptops, for employees
- Maintain and troubleshoot internet connectivity, including access points and switches
- Connect and manage employee applications, including Rippling and Slack
- Setup SSO and SCIM connections between Okta and various third party applications
- Automate access provisioning for employee applications based on role/group
- Maintain Google Workplace, including managing distribution groups, aliases, and resolving email delivery issues
- Provide technical support to employees as needed
- Document IT processes and update records accordingly
- Stay updated on the latest IT trends and technologies to ensure efficient and effective service delivery
- Travel to other Attain offices as needed to assist with infrastructure troubleshooting, IT setup and special projects as needed
- Proven experience as an IT Specialist or similar role
- Strong knowledge of IT hardware and software, including laptops, zoom rooms, switches, and wireless access points
- Experience with SSO and SCIM provisioning
- Familiarity with Google Workplace and Okta administration
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and manage time effectively
- Experience working in a part-time or flexible work environment
- Knowledge of additional IT applications and tools
- Prior experience in a similar industry or company size
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