Technical Business Analyst

DXC/Luxoft is looking for a well-experienced Technical Business Analyst who has worked in a large-scale integration program. This is a Chicago-based onsite position with a long-term opportunity. Also we value Scrum Master experience to facilitate key Agile ceremonies, remove impediments, maintain transparency through metrics, and foster a culture of continuous improvement. This role requires strong collaboration skills to coordinate across teams, time zones, and business functions, ensuring alignment toward common goals.

Responsibilities

Technical Business Analyst

Primary

Collaborate with business stakeholders and technical teams to gather, analyze, and document business and system requirements

Write detailed user stories and acceptance criteria for development and QA teams

Build and maintain dashboards using Dynatrace, QM, and Kibana logs to monitor performance, identify issues, and track KPIs

Perform root cause analysis leveraging logs and monitoring tools, providing actionable insights

Support system integration activities, validating data flows and cross-application dependencies

Partner with Product Owners during PI planning sessions and backlog refinement

Translate complex technical data into clear, business-friendly insights and recommendations

Ensure requirements traceability from definition through testing and delivery

Collaborate with architects, developers, and testers to align solutions with business objectives

Leverage AWS environment experience for troubleshooting, monitoring, and solution validation Scrum Master

Secondary

Facilitate essential Agile ceremonies when required (sprint planning, daily stand-ups, retrospectives)

Remove minor impediments to enable efficient delivery

Promote transparency and visibility through Agile metrics and dashboards

Encourage collaboration and communication across distributed teams

Support Product Owners with backlog prioritization and refinement

Provide light coaching on Agile practices, fostering a culture of continuous improvement

Skills

Must have

6+ years of Tech BA & SM experience with stronger emphasis on Technical BA skills

Technical degree or equivalent professional experience

Should have backend services experience, like REST API.

Strong background in analytics, systems development, and dashboard creation

Hands-on experience with Dynatrace, QM, Kibana logs in an AWS environment

Proficiency in JIRA and Agile tools

Knowledge of SAFe and Scrum frameworks

Excellent communication skills for both technical and non-technical stakeholders

Local to Chicago preferred (close collaboration with product owners and PI planning)

Nice to have

Airlines experience

Other

Languages

English: C1 Advanced

Seniority

Senior