Receptionist (Special Projects)

Position Profile:

This position is responsible for creating a warm responsive interaction with residents and visitors, meeting administrative needs of residents and their families, and provide support to the Executive Director. This position will also be responsible for special projects and various administrative assignments.

Essential Job Functions/Responsibilities:

1. Greets visitors at the front receptionist desk. Represents the residence to visitors and callers in a professional, pleasant and courteous manner; ensures questions and needs are directed to the appropriate person.
2. Routinely performs basic typing, filing, and clerical work as requested.
3. Protect resident’s security by making sure all entrance and exit doors are locked according to IPH policy.
4. Receives incoming phone calls and directs to proper residents and staff. Receives all mail for community and residents: sorts, delivers, and forward to mail locations.
5. Receive and secure checks and cash.
6. Collaborate and problem solve with charge nurse on operational and customer needs. Communicate to management staff service needs identified and follow-up.
7. Answer general questions about the residence to potential residents and inquiring families. Provides informational brochures, packets, and tours as requested. Ensures proper referrals to marketing staff.
8. May assist the Activity Director and/or others as necessary in promoting activities with residents. Promotes and encourages residents to participate in such activities.
9. Assist Executive Director with special projects as needed.
10. Create a safe, loving, and homelike environment for the Resident.
11. Perform other tasks and projects as assigned.

S kills/Work environments:

Demonstrates and maintain a positive professional manner, manages time efficiently and effectively, promotes a team approach, participates in appropriate problem solving methods.

With respect to resident rights, ensures all care is provided with respect and dignity for residents, reports all complaints made by residents and or families to supervisor, reports all allegations of abuse, misappropriation of funds/resident property, or any other compliance items immediately.

May be requested to work on shifts other than the one for which you were hired and subject to call-back during emergency conditions.

Maintain confidentiality and discretion when dealing with sensitive information about residents, family, employees, and IPH residence.

Must enjoy working with the senior population.

Perform job duties in a manner that aligns with the IPH mission of providing a gracious senior living in a Christian surrounding.

Demonstrate good interpersonal teamwork and communication skills.

Education:

High School Diploma or GED and 2-4 years of related experience or training.

Ability to use computer and basic Microsoft Word, Excel, and Outlook.

Physical Demands:

Moderate physical effort (lift carry up to 30 lbs.).

Heavy reaching, stooping, and bending and occasionally lifting boxes.

Must be able to sit for up to 8 hours per day. Length of time of these tasks may vary from day to day and task to task.

Requires 10 finger dexterity to use and operate all necessary equipment.

Ability to spend extended lengths of time viewing a computer screen.

Requires normal range of hearing and vision.

Must be able to assist with the evacuation of residents during emergency situations.

Mental Demands:

Ability to understand vague to implicit instructions and react favorably in all work situations.

Ability to resolve problems, handle conflict, and make effective decisions under time restraints.

Must handle novel and diverse work problems on a daily basis.

Must be mentally adaptable and flexible in dealing with a variety of people.

Ability to provide verbal feedback in a professional manner.

Emotional stability and personal maturity are important attributes in this position.