Lead - Console Room - 1st Shift

Shift:

1st Shift, Monday - Friday 9:00am - 5:30pm

Why Join Us:

• We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.
• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

Job Duties:

The Console Room Lead supports functional and business managers with daily delivery of 1500 transmission files across several processing platforms while also handling client escalations, complex problem solving and troubleshooting and support department, business line and corporate initiatives and projects. Assist with end-to-end process and workflow management review to develop and implement potential changes to assist with maximizing productivity and efficiency.

• Monitor activity across multiple environments including front end and back-end applications to ensure that all applications are performing as expected and audit guidelines are adhered to and client SLA’s for timeliness and accuracy are met on a daily basis. This includes all Image RPS, peripheral remittance applications and client mainframe and Image Archive management and maintenance. Perform on call duties for after-hours issues and support.
• Manage downtime with applications and perform troubleshooting exercises, including identification of issues, escalation to management and various support teams and communication of issues recovery and status, includes on call duties for after- hours support.
• Research and respond to internal/external client inquiries within established turnaround times. Escalate issues as needed
• Research and handle complex production issues including real time processing issues as well as transactional research and decisioning of payments and files.
• Support site maintenance events, recovery from network events including server patching.

Basic Qualifications

:

HS diploma/GED and 3 years of experience

Strong working knowledge of Remittance applications (ImageRPS, LOPS, LCU, LTA, MQ, Acceptance Monitor)

2+ years of experience with proven transmission knowledge and acumen

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $20.00 - $20.50 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].