IT Solutions Lead
LaSalle Network is excited to bring on an IT Solutions Lead in Naperville, Illinois, for a direct hire opportunity with a company redefining how IT serves people and purpose. This isn't your standard support role—it's a blend of technical leadership, client strategy, and career growth.
You’ll lead Level III operations while coaching team members, working alongside globally recognized clients, and delivering solutions that create real-world impact.
IT Solutions Lead Responsibilities:
Take ownership of advanced IT incidents and serve as escalation for Tier 1 and 2 teams
Train, coach, and develop technical support staff to enhance delivery and performance
Tackle complex issues in Windows environments, Microsoft Teams, networking, and mobile systems
Spearhead client implementations: access, documentation, training, and rollout
Collaborate across internal departments to drive continuous improvement and customer satisfaction
Communicate with clarity—internally and externally—to ensure alignment and success
IT Solutions Lead Requirements:
Background in Level II/III support, ideally with team leadership experience
Confidence in client-facing roles with top-notch communication skills
Strong grasp of infrastructure technologies, including firewalls, VPNs, and device management
Experience with Microsoft 365, Citrix, Active Directory, and troubleshooting network hardware
Ability to handle dynamic workloads and occasional travel for client visits or support
This is a role where you’ll have visibility, responsibility, and the freedom to grow. If you’re ready to level up in your IT career and work with a team that shares your drive, we want to hear from you.
Mike McGlauchlin
Senior Project Manager – Technology Services
LaSalle Network
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