Senior Service Desk Technician

LaSalle Network is partnering with a logistics organization seeking a Service Desk Technician to support end-user technology deployments, device configuration, hardware preparation, and technical support activities. This role is ideal for an individual with strong attention to detail, foundational IT support experience, and a desire to grow their technical skill set in a fast-paced environment.

Responsibilities

• Configure and deploy Windows 10 and Windows 11 workstations for end users.

• Perform device imaging, setup, quality assurance testing, and shipment preparation.

• Install, configure, and troubleshoot peripherals, including printers, scanners, and related hardware.

• Support Dell desktops, laptops, and associated equipment.

• Assist with hardware inventory management, asset tracking, and documentation.

• Respond to technical support requests and escalate issues as needed.

• Collaborate with internal IT teams to support ongoing technology projects and operational initiatives.

• Maintain accurate records of completed work and technical activities.

Qualifications

• Previous experience in a desktop support, service desk, help desk, or IT support role preferred.

• Working knowledge of Windows 10 and Windows 11 operating systems.

• Experience with computer imaging, deployment, or hardware configuration is preferred.

• Familiarity with Microsoft 365 applications, including Outlook and Teams, is a plus.

• Experience with CargoWise, AS400, Zoom, or similar business applications is preferred.

• Strong troubleshooting, communication, and customer service skills.

• Ability to prioritize tasks and work effectively in a team-oriented environment.

• High school diploma or equivalent required; additional technical training or certifications are a plus.

Key Details

• Location: Itasca, IL / Palatine, IL (Onsite)

• Pay Rate: $25.00 – $30.00 per hour

• Employment Type: Contract

• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: