Account Director
- Manage and nurture specific customer relationships; accountable for all commercial aspects of assigned accounts
- Develop customer proposals for new products and projects for assigned customers
- Conduct regular internal customer calls to address issues and ensure smooth operations.
- Generate comprehensive customer KPI reports providing insights into performance.
- Actively work to generate new business and revenue opportunities with assigned customers.
- Prepare formal and informal customer presentations for both existing and new business opportunities.
- Collaborate with internal departments to ensure effective fulfillment of client needs.
- Monitor Company performance against service level agreements and proactively address any issues.
- Utilize systems to review and report on relationship profitability and efficiency.
- Manage the tracking and presentation of customer continuous improvement programs.
- Undertake any other duties as assigned by the company.
- BS degree in Business, the Sciences, Engineering, or Operations Management. MBA or MS preferred.
- 3+ years of experience in the food industry preferably in supply chain or operations.
- Previous project management experience working in a cross-functional team environment preferred
- Demonstrated ability to learn technical subject matter, and to effectively convey technology capabilities to customers.
- Strong communication, interpersonal, and presentation skills.
- Independent, strongly self-motivated, team player.
- Proficient with computer technology and MS Office applications.
- Proven experience in customer relationship management and operations
- Ability to Travel – 25%
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Strong analytical and reporting skills
- Excellent communication and presentation abilities
- Excellent organizational skills
- Ability to collaborate effectively with internal teams
- Ability in problem-solving and negotiation
- Detail-oriented with a focus on customer satisfaction
- Familiarity with industry standards and service level agreements
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