Assistant Director, New Student & Family Experiences

Assistant Director, New Student & Family Experiences

Student Success, Inclusion & Belonging

Job Summary

Reporting to the Director of New Student and Family Experiences, provides leadership for the operations and logistics of New Student Registration (on-campus and online) and the New Student Online Orientation in Canvas. Manages related data and systems, supports assessment efforts, and collaborates with academic colleges and campus partners to ensure effective delivery of these key components of the university's orientation and transition programs, fostering student success, inclusion, and belonging.

Duties & Responsibilities

NSR Logistics and Communication

• Oversee all logistics of the NSR program including scheduling space reservations, parking, database management, student registration, etc.
• Build and manage the annual NSR calendar.
• Plan, coordinate, and manage registration procedures for NSR (both in person and online).
• Track NSR deliverables and deadlines for campus partners.
• Manage conflicts that arise from students regarding NSR registration availability.
• Manage changes between cycles each year.
• Compile and prepare reports to assist NSFE Director with assessment on department and program goals.
• Assist NSFE Director with communication and marketing plan for NSR including website content, email, new student checklist, etc., maintaining clarity and consistency.
• Assist NSFE Director in working with colleges to foster a cohesive registration experience across all academic units.

New Student Online Orientation

• Serve as primary coordinator for New Student Online Orientation course in Canvas.
• Assist NSFE Director with development and implementation of New Student Online Orientation modules aligned with program learning outcomes.
• Assist the NSFE Director with program strategy development and short-term operational plans and directions.
• Implement timelines of projects and tasks related to online orientation.
• Manage communications and registrations for online orientation.
• Respond to student inquiries, providing individual guidance and troubleshoot technology issues.
• Oversee the monitoring of participation of all students providing reports on completion.
• Lead assessment of online orientation to evaluate student engagement and measure achievement of established program learning outcomes, using data to inform continuous improvement.

NSFE Office Support

• Support other orientation and transition programming (Welcome Week, Spring Orientation, etc.) as needed.
• Represent NSFE at events and programs around campus when appropriate.
• Perform other duties as assigned.

Minimum Qualifications

Education:

• Bachelor’s degree.

Experience:

• A total of two (2) years (24 months) in education, training and/or work experience in higher education student services.
• Demonstrated project coordination or management experience.
• Data reporting or analytics experience.

Preferred Qualifications

Education:

• Master’s degree in higher education, student affairs, business administration, or related field.

Experience:

• Experience working with institutional structures, policies and procedures.
• Experience working with university registration systems, such as Banner and Slate.
• Experience in Canvas or other LMS systems.
• Experience in student services, orientation, or enrollment management.
• Experience using data for decision-making and process improvement.
  
  
• Ability to communicate effectively in writing and in person, collaborate across teams and build productive professional relationships.
  
  
• Ability to exercise sound judgment and make informed decisions in fast-paced setting.

Knowledge, Skills and Abilities

• Knowledge of FERPA regulations and an ability to maintain confidentiality when working with sensitive student records.
• Ability to develop and maintain strong working relationships with campus partners, faculty, administrators, and students.
• Ability to balance interruptions and multiple/varied tasks.
• Ability to work in a flexible, fast-paced, positive team atmosphere.
• Exceptional organizational skills and attention to detail; ability to anticipate challenges and implement proactive solutions.
• Strong communication skills.
• Strong data reporting and analytics skills.

Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 5/1/2026. The budgeted salary range for the position is $55,000 to $60,000.

Sponsorship for work authorization is not available for this position


For more information on Civil Service classifications, please visit the SUCSS web site at

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Friday February 27, 2026 . Apply for this position using the Apply Now button at the top or bottom of this posting. Please make sure to upload a cover letter, resume, and contact information for at least three professional references when applying. Additionally, if you have your transcripts please upload those as well. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Keri Collins at [email protected]. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next . Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [email protected].

Requisition ID : 1034662

Job Category : Professional and Administrative

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