Logistics Operation Analyst (Bilingual in Mandarin) (Elk Grove Village)

Job Summary

The Operation Analyst is responsible for collecting, analyzing, and visualizing operational and business data to support management in making data-driven decisions. This role plays a key part in improving process efficiency, monitoring performance, and supporting cross functional teams with accurate and actionable insights.

Key Responsibilities

• Collect, consolidate, and analyze data related to shipments, customs clearance, and deliveries from various resources of data.
• Monitor operational performance and identify trends or irregularities that may impact efficiency or service quality.
• Prepare clear and visually engaging reports and dashboards highlighting key metrics and performance results.
• Support Operations, Quality Control, and Account Management teams with accurate data for performance tracking, issue analysis, and continuous improvement.
• Analyze operational costs, productivity, and vendor performance to support efficiency and cost-control initiatives.
• Identify and recommend opportunities for process and performance improvements based on data insights.
• Ensure data accuracy, integrity, and reporting consistency across all operational systems.
• Collaborate with cross-functional teams to align analytical outcomes with business objectives and priorities.
• Present findings and recommendations in a concise and actionable format to management and stakeholders.

Qualifications

• Bachelor’s degree in business, Supply Chain Management, Data Analytics, or a related field.
• 2+ years of experience in data analysis, operations analysis, or a similar analytical role (preferably in logistics or supply chain).
• Proficiency in data analysis tools (e.g., Excel, SQL, Python, Power BI, Tableau, or similar platforms).
• Strong analytical skills with the ability to interpret complex data and present insights clearly.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Excellent communication and presentation skills; ability to explain data insights to non technical audiences. • Experience with ERP or logistics systems is a plus.

Job Type: Full-time

• Pay: $50,000.00 - $58,000.00 per year
• Health insurance
• Paid time off

IM Global LLC is an equal opportunity employer and offers visa sponsorship for the right candidate.